Administrative Associate II - Alexander Correctional Institution

State of North Carolina•Alexander Mills, NC

1d•$31,200 - $51,249•Onsite

About The Position

This position is located at Alexander Correctional Institution, a closed-custody male facility in Taylorsville, North Carolina. Reporting to the Administrative Officer III, the Administrative Associate II directs phone calls throughout the facility and provides clerical support. Duties include answering and routing incoming calls, maintaining the facility phone list, logging calls, processing callback requests, notifying staff of offender program and mental health appointments, providing public information to callers, and maintaining files and records in accordance with departmental policy for efficient retrieval.

Requirements

High school diploma or GED and one year of administrative experience, or an equivalent combination of education and experience.

Nice To Haves

Documented knowledge and use of Microsoft Office Suites.

Responsibilities

Answer incoming calls and direct them to the appropriate areas of the facility.
Update the facility extension and phone list.
Log incoming calls.
Process callback requests.
Notify staff of offender program and mental health appointments.
Relay public information to incoming callers.
Maintain files and records according to departmental policy so information can be accessed and retrieved efficiently.