Administrative Assistant

South Bay Workforce Investment Board, Inc. • Inglewood, CA

19d • $21 - $24 • Onsite

About The Position

The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking an energetic, motivated, and dependable individual with excellent customer service and administrative skills to serve as an Administrative Assistant at the Inglewood One Stop. This position will provide front-office assistance to customers, visitors, staff, and community partners while also supporting the Case Management Department with a variety of administrative tasks. The ideal candidate will demonstrate initiative, manage time effectively with or without direct supervision, and work collaboratively and positively with individuals from diverse professional, cultural, and ethnic backgrounds. The successful candidate must possess good communication, customer service, and organizational skills and be able to remain professional and efficient while managing multiple responsibilities in a fast-paced environment. This position plays an important role in supporting departmental operations and contributing to the organization’s goal achievement.

Requirements

• High school diploma or equivalent required; associate degree preferred.
• Minimum of two (2) years of administrative, customer service, or program support experience in a professional setting, preferably within workforce development, social services, or a related environment. An equivalent combination of education, training, and experience that demonstrates the knowledge, skills, and abilities required to perform the position may be considered.
• Demonstrated ability to work effectively with diverse populations while maintaining professionalism, empathy, and cultural sensitivity.
• Proficiency in Microsoft Office Suite and the ability and willingness to learn internal systems and software.
• Demonstrated dependability, promptness, punctuality, and professionalism.
• Commitment to maintaining confidentiality and adhering to ethical standards.
• Excellent time-management and organizational skills, including the ability to manage multiple priorities, work effectively under pressure, and meet established deadlines.
• Must successfully pass all required background and reference checks as a condition of employment.
• Must comply with all organizational safety policies, procedures, and applicable working conditions.
• Valid California Driver's License, reliable transportation, and current vehicle insurance are required.

Responsibilities

• Provide front-office and general administrative support.
• Greet and assist walk-in customers, visitors, community partners, and other stakeholders courteously and professionally.
• Answer and route incoming telephone calls, respond to general inquiries, and provide information regarding program eligibility, services, and available community resources.
• Coordinate meetings and related logistics, including reserving and scheduling conference rooms, training rooms, and other shared spaces; preparing meeting materials; ordering refreshments; and picking up food, beverages, supplies, or other items as needed.
• Provide administrative support to the Case Management Department and assist with case management-related projects, programs, and activities.
• Prepare letters, reports, requisitions, forms, and other documents using Microsoft Word and other applicable software.
• Establish, organize, and maintain accurate client, program, and project files.
• Enter and update client follow-up, exit, and other program-related information in designated data systems.
• Collect, review, track, and organize program timesheets and related documentation.
• Order, organize, and maintain office supplies, materials, and inventory.
• Provide excellent customer service to clients, staff, partners, employers, and other stakeholders.
• Collaborate with SBWIB, Inc. staff and departments in support of program and organizational goals.
• Maintain the confidentiality of client, employee, and organizational information.
• Provide additional administrative support and perform other related duties as assigned.

Benefits

• Employer contribution of 75% toward employee-only medical, dental, and vision coverage
• Paid sick leave
• Vacation leave
• Paid holidays
• Competitive 401(k) retirement plan
• Eligibility for federal Public Service Loan Forgiveness (PSLF) Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree