Administrative Assistant

Acumen LLC•Town of Clayton, WI

11d•$19 - $20

About The Position

The Administrative Assistant is responsible for processing incoming and outbound enrollment and other paperwork with high accuracy, as determined and/or directed by Acumen, the state, or the contract and all updates of the contract. The Administrative Assistant will assist the Executive Director with tasks related to enrollment, training, and ongoing customer service for employers and employees.

Requirements

High accuracy in processing paperwork.
Assisting the Executive Director with enrollment, training, and customer service tasks.
Interacting with employers and employees via phone and electronically.
Training users on a phone app and computer portal.
Scheduling appointments and managing a Google Calendar.
Handling confidential and time-sensitive documents (receiving, sorting, scanning, uploading, retrieving).
Managing, distributing, and tracking program-specific materials.
Maintaining a specified filing system.
Independent work with limited supervision.
Strategic thinking for task completion.
Thorough and accurate review of paperwork.
Knowledge of and adherence to contract, state, and Medicaid specifications.
Identifying and sharing process improvement opportunities.
Willingness to work non-typical hours and days for high-volume demands.
Performing other assigned work-related activities.
Supporting cybersecurity posture by adhering to policies and procedures.
Taking personal responsibility for actions and demonstrating excellence in work standards.
Problem-solving and decision-making skills, including crisis resolution.
Effective teamwork and cooperation with colleagues and departments.
Ensuring process effectiveness and seeking best practices.

Responsibilities

Interacts with program employers and employees as directed by phone and electronically.
Train employers and employees on how to use a phone app and computer portal.
Schedule appointments and manage a google calendar.
Receives, sorts, scan, upload, and retrieves forms, correspondence and documents of confidential and time-sensitive nature.
Manages, distributes and tracks program specific materials as needed and/or requested.
Maintains a specified filing system.
Works well independently with limited supervision, communicates with Executive Director or designee when questions arise.
Uses strategic thinking to complete multiple tasks.
Conducts thorough and accurate review of applicable paperwork.
Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications.
Identify and share opportunities for process improvements and improved working conditions.
Willing to work other than typical work hours and days to meet high volume demands.
Performs other work related activities as assigned.
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
Takes personal responsibility for actions. Demonstrates excellence in work standards, is tenacious in completing tasks.
Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions.
Works well with other team members and departments. Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments.
Ensures effectiveness in processes to achieve/seek best practice.