Administrative Assistant (Duboce Triangle)

One Medical • San Francisco, CA

5d • Onsite

About The Position

One Medical is seeking a Member Support Specialist (Administrative Assistant) to serve as an ambassador for patients in the office and help deliver an exceptional in-office experience. The role removes barriers to care, maintains a welcoming and on-brand lobby, serves as a first point of contact for patient feedback, and provides additional support as requested by the Practice Coordinator, Operations Manager, or in-office providers. The successful candidate is service-oriented, empathetic, communicative, adaptable, and comfortable solving problems as part of a collaborative team.

This is a full-time, 40-hour-per-week, in-person role at One Medical offices in Duboce Triangle, San Francisco. Shifts are eight hours per day and are scheduled Thursday through Monday between 7:30 AM and 9:00 PM PST. The base pay is $24.00 per hour, with a 1.25 differential for eligible extended hours.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development by participating in rounding, team huddles, and problem solving, and by supporting in-office providers with ad hoc requests.
• Learn and use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping areas organized.
• Provide other job-related support as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed