Administrative Assistant (Duboce Triangle)

One Medical•San Francisco, CA

5d•Onsite

About The Position

One Medical is hiring an Administrative Assistant, also referred to as a Member Support Specialist, to serve as an in-office ambassador for patients and help deliver an exceptional patient experience. The role removes barriers to care, maintains the look and feel of the office, serves as a first point of contact for patient feedback, and provides support to the Practice Coordinator, Operations Manager, and in-office providers. The successful candidate is a service-oriented team player with strong communication and problem-solving skills who uses empathy, focus, and compassion with patients and teammates. The position is full-time, 40 hours per week, working in person at One Medical’s Duboce Triangle offices in San Francisco. The schedule is Thursday through Monday, with 8-hour shifts between 7:30 AM and 9:00 PM PST; schedules may change based on business direction. Pay is $24.00 per hour, with a 1.25 differential for eligible extended hours.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
Demonstrated ability to persist through change, take a forward-thinking perspective under pressure, and step up to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use C-I-CARE in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Use the organization’s technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Provide other job-related support as assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid in full by One Medical.
Short- and long-term disability insurance paid in full by One Medical.