Administrative Assistant
About The Position
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community. Are you a detail-oriented problem solver with a knack for organization? We’re on the lookout for an enthusiastic Administrative Assistant to be the backbone of our team! The administrative assistant is responsible for performing, coordinating and overseeing technical and office administrative duties including data quality corrections and 4, 24 and 52 weeks employed follow-up to enhance key performance measures and program outcomes. The administrative assistant is also responsible for providing backup to the Client Services Navigator and Client Services Representative positions. Reporting to the Program Manager, our selected candidate will be monitoring ICM Service Requests and managing client case transfers at WorkBC locations. Responsibilities will include updating manuals and directories, collaborating with case managers on administrative tasks, ensuring data quality for performance metrics, and maintaining inventory of supplies. The position also requires completing statistical reports, archiving closed files, and providing backup support to client services staff by managing client interactions and assisting with intake processes. Additional duties include managing orders for supplies, marketing the program, and adhering to established policies and guidelines.
Requirements
- High school diploma
- At least one year of experience in an administrative or intake role
- Advanced computer skills in MS Office and the internet
- Thorough understanding of employment services and community resources
- Strong ethics regarding confidentiality
- Flexibility
- Team-oriented
- Skilled in communication
- Capable of handling diverse clientele with patience and respect
- Organized
- Professional
- Able to work effectively in a fast-paced environment
- Undergo a Police Information Check (PIC)
- Undergo a Vulnerable Sector Check by the Ministry of Justice
Nice To Haves
- Post-secondary administrative certificate/diploma
- Experience in ICM
Responsibilities
- Performing, coordinating and overseeing technical and office administrative duties
- Data quality corrections
- 4, 24 and 52 weeks employed follow-up to enhance key performance measures and program outcomes
- Providing backup to the Client Services Navigator and Client Services Representative positions
- Monitoring ICM Service Requests
- Managing client case transfers at WorkBC locations
- Updating manuals and directories
- Collaborating with case managers on administrative tasks
- Ensuring data quality for performance metrics
- Maintaining inventory of supplies
- Completing statistical reports
- Archiving closed files
- Providing backup support to client services staff by managing client interactions and assisting with intake processes
- Managing orders for supplies
- Marketing the program
- Adhering to established policies and guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
