Administrative Assistant

Ericsson • Plano, TX

9d • Onsite

About The Position

We are seeking a proactive and structured Administrative Assistant to support Customer Unit US Hyperscalers and Regional Accounts (CU US HRA), based in Plano, Texas. CU US HRA is focused on growing its business by building, supporting, and innovating the networks that matter to the United States and beyond, and this role is a key enabler of that mission by helping our leadership and account teams focus on core business and customer priorities while you orchestrate the administrative backbone that keeps the unit running smoothly. As a trusted partner and administrative expert, you will be at the center of coordinating our internal ways of working and ensuring our operations reflect Ericsson’s culture of integrity, innovation, and inclusivity. While the role is based in the United States, certain accounts will also require you to coordinate international activities and events, supporting teams and stakeholders across multiple time zones. You will play an important part in how we engage with our customers and internal stakeholders, helping to drive commercial success while upholding our Code of Business Ethics, including strong anti‑bribery and anti‑corruption standards. This opportunity allows you to elevate your administrative career to a more strategic level, with direct exposure to our customer business and unit leadership.

Requirements

• Minimum of 4+ years as an Administrative Assistant (or similar role), preferably including 2+ years in a large, international corporate or customer-facing environment.
• Proven experience managing complex calendars, schedules, and logistics across multiple time zones; coordinating international activities and events is a strong plus.
• Flexibility to, on a limited basis, communicate and complete time-sensitive tasks outside of traditional working hours when business needs require it.
• Self-driven professional who is comfortable managing through ambiguity and independently running activities with minimal supervision.
• Highly organized and reliable, with strong time-management skills, high attention to detail, and the ability to manage multiple tasks and deadlines in parallel within a fast-paced, matrixed environment.
• Superior problem-solving skills, with a strong focus on structure, execution, and follow-through.
• Strong work ethic, high integrity, and a proven ability to handle sensitive information with discretion and maintain strict confidentiality.
• High degree of professionalism and a strong service mindset, with the ability to build trust and work effectively with diverse groups of people, including senior executives, cross-functional teams, customers, and external partners.
• Excellent written and verbal communication skills in English.

Responsibilities

• Provide comprehensive administrative support to Customer Unit leadership team, account leaders, and core account teams, integrating strategic thinking into day-to-day activities such as complex calendar management, meeting planning, and decision-making support.
• Prioritize and manage inquiries and requests, proactively troubleshooting conflicts and providing recommendations to optimize executive, team, and customer engagements.
• Coordinate internal and customer-facing meetings, workshops, and events (planning, invitations, agendas, logistics, and on-site support where needed), including international activities and events that span multiple time zones.
• Organize and manage domestic and international business travel for leaders and visiting stakeholders (bookings, detailed itineraries, local transport, and expense handling), providing real-time support and adjustments as needed while leaders are traveling to ensure efficient use of time and resources.
• Generate purchase orders and process invoices in Ericsson tools (for example SAP, Concur), ensuring proper approvals and compliance with internal guidelines.
• Provide strategic support in the utilization of Ericsson’s administrative tools, AI solutions, and processes, acting as a go-to resource for the team and using AI-driven insights to streamline workflows and improve decision-making.
• Create, support, and nurture a fun, inclusive, and engaging team environment by coordinating team touchpoints, recognition moments, and monthly events that strengthen collaboration and morale.
• Ensure compliance with Ericsson processes and policies, including travel, expenses, data privacy, information security, and our Code of Business Ethics.
• Collaborate, network, and communicate effectively with other assistants within and outside the organization, driving continuous improvement and implementation of administrative routines and coordination practices.

Benefits

• Choice of three medical plan options
• Dental plan option
• Company credits towards medical and dental premiums
• 401(k) Plan with automatic 3% company contribution
• Ericsson match $1 for every $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay (full match of 4% when contributing at least 5%)
• Company credits for basic life insurance and basic accidental death and dismemberment coverage
• Company credits for short-term and long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed