Part-Time Administrative Assistant

CRISIS SERVICES•Buffalo, NY

6d•$18 - $18•Onsite

About The Position

Crisis Services is seeking a part-time Administrative Assistant to support the operations of its Emergency Mental Health Response Services team. The role performs clerical, administrative, and secretarial tasks and works with the management team to provide client-centered, professional customer service. The position is on-site in Buffalo, New York, for 20 hours per week, with a Monday-through-Friday schedule of either 8:00 a.m.–12:00 p.m. or 7:30 a.m.–11:30 a.m. The pay rate is $18 per hour. Crisis Services is a 24-hour comprehensive crisis center and community resource. Its first responders work to restore safety, promote emotional strength, and reduce the impact of trauma through intervention, education, prevention, and community collaboration.

Requirements

Associate’s degree or an equivalent combination of education and experience.
1–3 years of experience in an administrative position or office setting.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Proficiency in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Basic understanding of clerical procedures and systems, such as recordkeeping and filing.
Ability to prioritize and thrive in a busy environment.
Ability to work independently or as part of a team.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Assist the management team with prioritizing and scheduling day-to-day work.
Set up calendars for the year and identify scheduling gaps.
Enter and update on-call and supervisor-on-call shifts in iCarol.
Retrieve information from records, email, minutes, and related documents, and prepare written reports and data summaries as needed.
Audit monthly departmental billing.
Assist with new-hire onboarding, including interview materials and candidate technology accounts and equipment.
Maintain office supplies and coordinate office-equipment maintenance.
Monitor, review, and remind staff about training and meeting attendance.
Type and edit basic business correspondence.
Answer and route telephone calls.
Make copies and print forms for departments as needed.
Maintain documents and files, particularly for incoming clients and intakes.
Attend required training and professional development classes.
Maintain and manage staff awards.
Provide backup front desk and reception coverage.
Perform other duties as assigned.

Benefits

Competitive pay with regular annual increases.
Paid training and professional development opportunities.
Generous paid time off and paid meal breaks.
Employee self-care and wellness supports, including a Calm app subscription for employees and their family members.
On-site Quiet Room, Exercise Room, and Lactation Room.
Health insurance with a generous employer premium contribution.
$300 per year Flexible Spending Account provided by the agency.
Access to dental, vision, and other ancillary insurance coverage options.
403(b) plan with employer match after one year of service.
Eligibility for the Public Service Loan Forgiveness program.