Administrative Assistant

ODYSSEY BEHAVIORAL GROUP•Tampa, FL

16d•Onsite

About The Position

Pasadena Villa Outpatient is seeking an Administrative Assistant to support their evening IOP Program. This is a part-time, evening position on Monday, Wednesday, and Thursday from 4:30 PM to 8:30 PM. The Administrative Assistant assists the Executive Director and Office Coordinator with the day-to-day operations of a specialized Intensive Outpatient and Partial Hospitalization behavioral healthcare practice. The role is primarily responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, admission and intake, and other daily tasks. The position requires initiating and maintaining frequent and close working relationships with local and regional team members within the organization, as well as strong professional relationships with clients, families, clinical providers, referral partners, and vendors outside the organization.

Requirements

High school diploma or equivalent.
Minimum of two years of administrative experience in a behavioral health setting such as a hospital, outpatient clinic, or related service provider.
Knowledge of behavioral health terminology.
Demonstrates knowledge and adherence to HIPAA guidelines related to security and documentation.
Demonstrates a high level of customer service orientation.
Demonstrates a high level of attention to detail and accuracy.
Demonstrates the ability to navigate client relationship management software.
Demonstrates comfort with computer software applications including Outlook, Word, and use of standard office equipment.
Performs duties independently, responsibly and with a high level of integrity.
Demonstrates alignment with company core values and treatment philosophy.

Nice To Haves

Bachelor’s degree in social work or a related field preferred.
Experience working with physicians and therapists is desirable.

Responsibilities

Works closely with designated Office Coordinator to ensure all local business office activity adheres to current policy and protocol.
Greets clients and visitors in a warm and welcoming manner.
Performs basic administrative front desk functions.
Collects payments and completes required documentation, as needed.
Communicates with leadership team members and/or others regarding day-to-day situations requiring management involvement.
Conducts all medical records activities of the outpatient center in a manner consistent with both clinical needs and other documentation requirements.
Conducts intakes for the purpose of opening client’s medical record and provides new client orientation.
Tracks and maintains a variety of reports in a timely, highly accurate manner.
Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.
Serves as backup to the Admissions Coordinator for inquiries directed to the facility.
Communicates new admissions information with team members, as needed.
Attends and participates in trainings and scheduled meetings, as needed.
Performs other duties as assigned.