Admin - SERVPRO

GREEN FLEET SERVICES•East Stroudsburg, PA

5d•Onsite

About The Position

The Administrative Assistant plays a vital role in supporting the daily operations of the SERVPRO® office. This position handles administrative tasks, assists customers and team members, manages documentation, and ensures smooth communication between departments. The ideal candidate is organized, detail-oriented, and customer-focused.

Requirements

2+ year of experience in administrative support or customer service
Strong communication and organizational skills
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to manage multiple tasks in a fast-paced environment
Professional phone and email etiquette
High school diploma or equivalent required

Nice To Haves

Experience with restoration industry software (e.g., Xactanalysis, DryBook, DASH) a plus

Responsibilities

Answer incoming phone calls and direct them appropriately
Provide excellent customer service and support throughout the job lifecycle
May create and manage job files in SERVPRO® systems (e.g., DryBook, Xactanalysis)
Assist with scheduling crews and coordinating job assignments
Track job progress and ensure documentation is complete and accurate
Communicate with insurance adjusters and agents as needed
Support billing and collections processes, including invoice preparation and follow-up
Order office supplies and maintain organized administrative systems
Assist with onboarding paperwork and employee file management
Perform general office duties including data entry, filing, and mail handling
Other duties as assigned