Sheraton Park Hotel at the Anaheim Resort - Administrative Assistant-Sales

Aimbridge Hospitality•Anaheim, CA

1d•Onsite

About The Position

The Administrative Assistant supports the administrative functions of all Sales and Catering positions at the Sheraton Park Hotel at the Anaheim Resort. The role handles sales and catering documentation, reporting, communications, mail and cash-receipt processes, inventory, office-supply ordering, and related administrative support. The position requires professional, courteous interactions with guests, managers, and colleagues; composure under pressure; sound judgment; and access to sensitive hotel information and secured areas.

Requirements

High school diploma or equivalent required.
Proficiency in Windows operating systems and company-approved spreadsheet and word-processing applications.
Ability to communicate information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity.
Ability to assimilate complex information and data from disparate sources and adapt it to the needs of a particular situation.
Effective listening skills and ability to understand and clarify concerns raised by coworkers and guests.
Ability to work with financial information and data and perform basic arithmetic functions.
Ability to maintain a high level of trust and responsibility and exercise sound judgment.
Ability to interact with guests and colleagues, including occasional unsupervised contact, and access sensitive information and secured hotel areas.

Nice To Haves

College coursework in a related field.
Experience in a hotel or related field.

Responsibilities

Approach encounters with guests and employees in a friendly, service-oriented manner and remain attentive, helpful, and courteous.
Maintain regular attendance according to hotel scheduling needs and Aimbridge Hospitality standards.
Maintain professional appearance and grooming, including required uniform and name tag, and comply with hotel standards and regulations.
Maintain Sales files in an organized manner according to specified standards.
Maintain the Accounts Coverage Program.
Compile monthly competition statistics for area hotels and provide them to the Director of Sales by the fifth of each month.
Complete monthly reports for the Director of Sales and send them to Corporate within established timeframes.
Type and process contracts, proposals, memos, and general correspondence for sales and catering staff.
Type and distribute banquet event orders, banquet checks, and Daily Event Sheets for the Catering Manager.
Answer sales and catering calls if they have not been answered by the third ring and record messages as appropriate.
Open, date, stamp, and allocate hotel mail to the appropriate departments.
Prepare the Daily Mail Cash Receipts Log and endorse and deposit checks received through the mail each day.
Type, process, and distribute RFPs as directed by the Director of Sales.
Review outgoing mail from Sales and Catering Managers and maintain traces for Sales and Catering Managers.
Order and maintain Sales forms and participate in monthly inventory counts.
Oversee and maintain the daily operation of the email system for Corporate communications.
Review outgoing mail from the General Manager and process it according to instructions.
Process the monthly office-supply order for the hotel while ensuring budget guidelines are met.
Assist with administration of the checkbook accounting system as directed by the Director of Sales.
Perform other duties requested by the General Manager or Director of Sales.
Maintain trust and responsibility while accessing sensitive information and secured areas, and exercise sound judgment when representing the company.