Administrative Assistant

Samaritan Daytop Village•Blauvelt, NY

23h•Onsite

About The Position

Samaritan Daytop Village is a leading human services organization in New York State serving over 38,000 New Yorkers annually across more than 60 locations through Transitional Housing, Community Based Services, and Residential and Outpatient programs. First Steps Intensive Crisis Stabilization Center (ICSC), operated by Samaritan Daytop Village in Rockland County, is a 24/7 program dually licensed by OMH and OASAS to provide rapid, short-term support for children ages 5+ and adults in mental health or substance use crisis. Our multidisciplinary team utilizes a trauma-informed, harm-reduction framework to stabilize individuals and connect them with long-term care while avoiding unnecessary emergency room visits. We are seeking a professional and welcoming Administrative Assistant to serve as the primary point of contact for the front desk. This individual ensures smooth daily operations by greeting visitors, managing schedules, and handling phone calls in a trauma-informed manner. The role is responsible for patient registration, insurance verification, and maintaining secure electronic health records. This position is ideal for a detail-oriented professional with a strong customer service background who thrives in a fast-paced environment.

Requirements

High school diploma or equivalent with some college or an associate degree preferred
Minimum of one year of administrative experience in a healthcare or social services setting
Proficiency with Microsoft Office Suite including Word, Excel, and Outlook
Experience with electronic health records and insurance verification processes
Strong customer service skills with the ability to assist individuals in distress with empathy and respect
Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment
Ability to maintain strict confidentiality of sensitive patient information
Professional communication style suited for a behavioral health environment
Willingness to obtain CPR or BLS certification

Responsibilities

Provides front desk coverage by greeting clients and visitors in a respectful and welcoming manner
Manages multi-line phone systems and routes calls to the appropriate staff or departments
Coordinates patient registration by entering demographic data and verifying insurance coverage
Maintains program calendars and coordinates staff schedules and meetings
Manages electronic health records by scanning and filing documents in compliance with privacy standards
Handles the processing of consents and authorizations for patient care
Tracks and orders office supplies to ensure uninterrupted program operations
Assists with data entry for attendance tracking and quality improvement reporting
Supports administrative tasks including onboarding paperwork and timesheet collection
Maintains a clean and organized front office environment for staff and visitors