Administrative Assistant

RISE GROUP INC • Cranston, RI

26d • $20 - $21 • Onsite

About The Position

RISERISE is seeking an Administrative Assistant (Audit Scheduling) to assume clerical and receptionist duties and provide customer support. The Administrative Assistant must be team-oriented and will interact with various internal and external stakeholders, including the company’s residential energy-efficiency professionals, customers of Rhode Island Energy and Mass Save, suppliers, contractors, and the general public.

Requirements

• At least two years’ experience in a customer-facing role in a high-volume office environment.
• Proficiency with Windows-based computer applications, including Microsoft Word, Excel and Outlook.
• A commitment to and enthusiasm for energy efficiency.
• Strong writing, verbal and organizational skills.
• Attentive to detail and able to learn and understand technical terms.
• Able to prioritize and process multiple tasks and meet deadlines.
• Able to tactfully avoid conflict, build trust and work as part of team.
• A high school diploma or equivalent.
• Able to pass criminal background and drug screening tests.

Nice To Haves

• Call center or other high-volume customer support/service experience.
• Experience in the home energy, construction, HVAC, hotel guest service, legal or banking industries.

Responsibilities

• Answer/route phone calls, postal mail, email and fax messages.
• Schedule home energy audits
• Process incoming requests, pre-screen customers to confirm program eligibility, create customer files, enter and update jobs in the company database and online calendar.
• Work with our Program Administrators and their software to verify eligibility and register customer requests.
• Communicate verbally and/or in writing with residential energy-efficiency specialists and customers regarding scheduling, invoicing or other issues as needed.
• Efficiently process customer and contractor requests and help resolve outstanding issues.
• The scope of duties may vary based on your qualifications and our office’s immediate needs.

Benefits

• Health care benefits through United HealthCare
• Delta Dental and Vision Service Plan
• Paid time off and holidays
• Employer-matching 401(k) retirement plan
• Employer-paid Employee Stock Ownership Plan (ESOP)
• Employer-paid life and AD&D insurance
• Access to short and long-term disability insurance
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED