Administrative Assistant

ABCO • Ocala, FL

6d

About The Position

The Administrative Assistant will be responsible for a variety of tasks including managing customer communications, handling accessorial charges, data entry, appointment scheduling, and managing customer commitments. This role requires strong communication and problem-solving skills, with the ability to work independently and under pressure.

Requirements

• Ability to effectively communication both verbally and in writing.
• Ability to answer multiple calls and emails while staying on task.
• Ability to investigate customer concerns and solve them in a timely manner.
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Responsibilities

• Answering telephone calls, and email correspondence from our customers.
• Detention and other accessorial charge management, processing and recovery.
• Data entry, processing order paperwork and updating customer websites.
• Timely and operationally efficient appointment scheduling.
• Fostering strong and positive communication with customers.
• Load commitment and scorecard management of assigned customers.
• Scanning, Imaging, and following up on bills of lading.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed