Administrative Assistant - Housing Services

City of Savannah•6600 Abercorn St, GA

3d•Onsite

About The Position

The City of Savannah Housing Services Department is seeking an energetic, self-motivated, and customer service-oriented individual to join their team. This position performs in person administrative and clerical functions in support of the Housing Department. Some duties and projects may be of a highly confidential or sensitive nature. Additional duties involve assisting department management with general reception, preparing reports, correspondence, and other materials; entering and retrieving information from department databases; maintaining digital and manual files; and assisting callers, customers, and/or visitors.

Requirements

Requires Associate or Technical Degree in Business or Public Administration or related field supplemented by one year of administrative, clerical, or customer service experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.
Knowledge of modern office practices and procedures.
Knowledge of job-related software programs.
Knowledge of computers and other modern office equipment.
Skill in establishing priorities and organizing work.
Skill in the operation of computers and other modern office equipment.
Skill in public and interpersonal relations.
Skill in oral and written communication.

Responsibilities

Performs various customer service functions, answers telephones, directs all incoming calls to appropriate party promptly and efficiently.
Performs research functions and uses Microsoft office and other internal departmental software to perform duties.
Prepares documents, records, reports, and forms requiring knowledge of programs, policies, and procedures.
Researches, compiles, consolidates, and/or tabulates information; incorporates information into requested reports and other prepared materials; proofreads for accuracy and completeness; and distributes upon approval.
Prepares and processes requisitions into financial database, types, and proofs department payment vouchers.
Enters information into department databases; updates database information; creates new spreadsheets/files; and purges old data as appropriate.
Researches information from databases and incorporates it into other assignments.
Prepares folders; maintains files of departmental correspondence, program records, legal documents, etc.
Photocopies documents and distributes and/or files; and requests information from other departments and/or vendors as necessary to complete department files or records.
Serves as liaison between department management and customers; responds to questions regarding department activities and services; explains policies and procedures and operations; and follows up to obtain additional information.
Orders office supplies, makes necessary travel arrangements; schedules meetings for department staff as requested.
Reviews legal notices in the newspaper and communicates findings to Loan Servicing staff.
Performs other related duties as assigned.