Administrative Assistant - Administrative Services - PA

FirstEnergy•York, PA

1d•Onsite

About The Position

This position will be out of York, PA or other PA Service Centers. This role performs various clerical, administrative and basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for the department. The role requires a solid commitment to all aspects of safety, resolving customer issues and requests in a prompt, courteous, and professional manner, and demonstrating sound internal and/or external customer service to achieve customer satisfaction in all customer contacts. The position involves providing advice, education, and encouragement to others, independently anticipating and meeting internal/external customer needs, increasing understanding of customer expectations and improving job skills, and following up with customers when appropriate. The role also includes providing quality service to both internal and external customers, using effective communication skills with good judgment, and supporting the department's administrative needs which could include maintaining of appointment calendars, meeting scheduling and various other responsibilities.

Requirements

Must have high school diploma or GED.
Must pass the Company's EEI Support and Administrative Selection System (SASS) test.
Must have high proficiency in Microsoft Word, Excel and PowerPoint.
Must demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
Must have ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.
Must have excellent verbal and written communication skills.
Must have ability to work effectively in a team environment.
Must be able to work independently.
Must have the ability to work in a fast-paced environment.
Must have excellent customer service skills (friendly, courteous, helpful).
Must be able to handle confidential information.
Must demonstrate strong organizational skills and the ability to prioritize workload.
Must have the ability to deliver quality, accurate work within established deadlines.
Must have in-depth understanding of applicable products and/or services and of customer needs and expectations.

Nice To Haves

A minimum of 7-10 years of related work experience preferred.

Responsibilities

Performs various clerical, administrative and basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for department.
Demonstrates a solid commitment to all aspects of safety.
Resolves customer issues and requests in a prompt, courteous, and professional manner.
Demonstrates sound internal and/or external customer service.
Achieves customer satisfaction in all customer contacts.
Provides advice, education, and encouragement to others.
Independently anticipates and meets internal/external customer needs.
Increases understanding of customer expectations and improves job skills.
Follows up with customers when appropriate.
Provides quality service to both internal and external customers.
Uses effective communication skills with good judgment.
Supports the department's administrative needs which could include maintaining of appointment calendars, meeting scheduling and various other responsibilities