Administrative Assistant

The Salvation Army • Hartford, CT

18d • Onsite

About The Position

This position plays an integral role in assisting the Divisional Donor Relations Director (DDRD) within the Advancement Department at Divisional Headquarters, specifically in the Donor Relations Office located in Hartford, CT. The role is non-exempt, full-time, requiring 37.5 hours per week, with a schedule of Monday-Friday, 8:30 am – 4:00 pm, including two 15-minute breaks daily. The Administrative Assistant will act on behalf of the DDRD with donors and internal staff, assist with stewardship efforts, manage a major donor caseload, conduct donor research, and generate system reports from CRM to support development efforts. The position also involves developing strategies to nurture donor loyalty, facilitating donor visits, maintaining accurate donor records, and liaising with external financial institutions. Additionally, the role includes producing project proposals, major gift collateral, reporting statistics, resolving donor record discrepancies, serving as a primary contact for donor communications, and supporting multi-channel donor outreach. Collaboration with the DDRD and Director of Advancement is key for strategic planning and implementing specific mailings and tracking gifts. Adherence to The Salvation Army’s Employee Manual guidelines is required.

Requirements

• A high school diploma and five years of relevant professional experience are required.
• Ability to multitask in a fast-paced environment.
• Ability to work a flexible schedule as needed.
• Capable of providing the utmost confidentiality and accuracy.
• Must complete all required training upon hire.
• Must have interpersonal, computer, and writing skills.

Nice To Haves

• A college background is preferred.
• Proficiency with Microsoft Office Suite and donor management software, notably Salesforce, is preferred.

Responsibilities

• Act on behalf of DDRD with donors and internal staff when DDRD is not in the office.
• Assist and participate in Advancement team projects and special events, as needed.
• Assist with stewardship efforts of select donors by building relationships via personalized mail, email communications, phone calls, and ongoing written contact.
• Assist with the management of a major donor caseload.
• Conduct donor research.
• Conduct system reports from CRM to facilitate development efforts.
• Develop and implement strategies that nurture donor loyalty and foster personal relationships with select mid-level donors.
• Track all efforts and activities in the database.
• Facilitate donor visits with DDRD.
• Maintain accurate donor records.
• Maintain contact with external financial institutions to support donor transactions.
• Perform general office procedures.
• Produce project proposals and major gift collateral material.
• Report monthly major gift production statistics to THQ.
• Resolve discrepancies and obtain further information for incomplete and missing donor details by reviewing, researching, and correcting Salesforce donor records.
• Serve as the primary contact for incoming phone calls and email requests from select donors, solicit feedback, and track responses in the database.
• Support multi-channel donor communications.
• Work collaboratively with the DDRD to develop short and long-term strategies.
• Work with the Director of Advancement and DDRD to plan and implement William Booth Society mailings throughout the Division and track William Booth Society gifts.
• Adhere to guidelines for staff responsibilities as found in The Salvation Army’s Employee Manual.

Benefits

• Comprehensive health care coverage, including dental/vision/hearing, with low cost employee premiums, co-pays, and deductibles
• Employer-funded pension plan (100% vested after five years of eligible service)
• Telehealth/online doctor visits
• $20K Basic Life Insurance including grief counseling services, funeral planning services, and will/power of attorney/legal document preparation (no cost to employee)
• Voluntary life insurance
• Short-term disability coverage (no cost to employee)
• Long-term disability coverage
• Supplemental insurance coverage options (Aflac, homeowners, auto, and pet insurance)
• Flexible spending accounts for health care and dependent care
• 403(b) tax-deferred annuity plan
• Generous paid time off, including holidays, vacation, sick, personal, bereavement, and marriage leave
• Eligibility for the federal government’s Public Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED