Administrative Assistant

ThedaCare • Appleton, WI

8d • Hybrid

About The Position

The Administrative Assistant provides departmental clerical and customer service support functions using organizational, relational, and computer skills to meet the needs of internal and external customers. This role is a shared position with responsibilities in Registration and the Call Center, requiring travel to Oshkosh, Neenah, and Berlin as needed. Travel time and miles are paid.

Requirements

• High school diploma or GED
• Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of fifty (50) pounds without assistance
• Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties
• Use of computers throughout the work day
• Frequent use of keyboard with repetitive motion of hands, wrists, and fingers

Nice To Haves

• Medical Terminology knowledge
• Epic experience preferred

Responsibilities

• Provides customer service by responding to frequent and potentially complex questions from internal and external customers in a timely, positive, and professional manner.
• Assists in supporting daily department work flow through effective coordination, communication, and prioritization of department activities.
• Conducts data entry and report generation per department procedures and protocols, identifies trends, and escalates issues.
• Performs administrative duties as assigned, such as filing, ordering office supplies, and sorting and distributing mail.

Benefits

• Lifestyle Engagement e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support
• Access & Affordability e.g. minimal or zero copays, team member cost sharing premiums, daycare
• Continued opportunities for learning and development
• Accessible and transparent leadership
• Commitment to work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED