Administrative Assistant

UPS

13d•Hybrid

About The Position

This position is responsible for servicing our client inquiries including complaints, delivery information, ensuring the daily completion of the order process and all client requirements. The incumbent will provide the highest level of service to the client and other company departments in accordance with company policies.

Requirements

1 year of experience in customer service - Required
Proficiency in French and English (written and spoken) – Required (regular interactions with clients outside Quebec – 80%)
Intermediate computer skills: Microsoft Office – Preferred
Number of transactions and profit per transaction, accurate and timely data entry and information processing, accurate and timely costing and billing for closing of files, and full compliance of all department processes and requirements to improve clients' satisfaction.
Typing speed of 40+ words per minute with 90% accuracy
Fast learn and adapt skills to different systems
Ability to work with minimal supervision
Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
Ability to work in a fast-paced environment

Nice To Haves

Bachelor's degree or International equivalent related to Logistics and transportation (Ciffa, CITT, etc.) – Preferred

Responsibilities

Manage Track and Trace activities based on customer requests.
Generate and deliver customer reports on behalf of clients.
Provide customer guidance on air freight routing options.
Schedule customer pickups with carriers.
Manage and support a diverse customer base across a large geographical area (Eastern Canada), delivering end‑to‑end customer service.
Create and submit CERS documentation on behalf of customers.