Administrative Assistant

SET SEG•East Lansing, MI

21d•Onsite

About The Position

SET SEG is looking for an Administrative Assistant that provides administrative and customer support to the Claims Department by managing documentation, coordinating communications, maintaining records, and assisting with the daily operational activities. This role helps ensure the efficient handling of claim-related information by supporting internal team members, external customers, vendors, and service providers. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced professional environment. Previous experience in administrative support, healthcare administration, customer service, insurance support, or another office-based role is highly valued. Claims experience is not required.

Requirements

High school diploma or equivalent
Experience in a medical office, professional office, insurance environment, legal office, or other administrative support setting preferred
Ability to communicate clearly and professionally in writing and by phone, including the ability to explain unfamiliar information in an understandable way
Strong organizational and time management skills, with the ability to prioritize multiple responsibilities and meet established deadlines
Attention to detail and ability to maintain complete, accurate, and confidential records
Strong customer service orientation and professional phone etiquette
Proficient in Microsoft Office – Outlook, Word, and Excel

Nice To Haves

Claims experience is not required.

Responsibilities

Provide administrative support to the Claims Department and assist with day-to-day office operations
Receive, organize, scan, and distribute incoming documents and correspondence
Prepare, process, and maintain electronic records and documentation with company systems
Communicate with members, vendors, medical providers, and other external contacts to obtain or provide information as requested
Answer incoming phone calls and direct inquiries to the appropriate team member
Draft, prepare, and distribute routine correspondence, emails, and forms
Monitor assigned tasks and follow up on outstanding items to ensure timely completion
Assist with record requests, document collection, and information verification activities
Enter and update information accurately within multiple software systems and databases
Support payment processing and invoice-related activities following established procedures
Schedule appointments, meetings, and other claim-related services as needed
Maintain confidentiality and handle sensitive information with professionalism and discretion
Collaborate with team members across departments to ensure positive customer experience
Perform other administrative and departmental support duties as assigned by leadership