Temporary Administrative Assistant

University of Colorado•Aurora, CO

23h•Onsite

About The Position

The University of Colorado Anschutz School of Dental Medicine is seeking a temporary Administrative Assistant to support front-desk operations for the Dental Clinic Comprehensive Care team. The role manages the clinics’ information and reception areas, directing phone and walk-in inquiries and facilitating professional interactions among patients, students, and faculty. Duties include greeting and registering new patients in the electronic health record, scheduling appointments, explaining student-provider and faculty-supervision arrangements, time commitments, and financial responsibilities, confirming information, and accepting payments. The position is temporary and limited to no more than nine months. It is onsite at the University of Colorado Anschutz Medical Campus in Aurora, Colorado. Hours depend on business needs and are typically Monday through Friday between 8:00 a.m. and 5:00 p.m.

Requirements

Two years of general clerical experience; relevant college or university coursework may substitute year for year.
Ability to think critically and make decisive judgments.
Ability to identify problems and recommend solutions.
Ability to communicate effectively with physicians, leadership, staff, and others.
Ability to work within large, complex healthcare systems.
Ability to work independently with minimal supervision.
Ability to maintain confidentiality and communicate in person, by phone, or in writing.
Computer proficiency and ability to learn new computer applications.
Ability to keyboard or type, write legibly, and accurately record information.
Ability to analyze and interpret data.
Ability to organize workflow, track patient care, and improve patient flow.

Nice To Haves

Experience working with faculty, staff, and students in a higher education environment.
Experience working in a dental or medical office environment.
Bilingual in English and Spanish.

Responsibilities

Answer patient calls to schedule, reschedule, and cancel appointments.
Call patients to schedule appointments and provide appointment reminders.
Intake patients arriving at the clinic and coordinate their appointments with providers.
Use the Axium system to schedule and reschedule appointments based on provider availability and patient procedure needs.
Collaborate with front-desk staff and the supervisor to ensure appointments are correct and on time.
Assist with billing and collection for appointments and procedures according to clinic protocols.
Provide backup and administrative support to other units as needed.
Manage and operate the clinic information and reception areas; triage and direct phone and walk-in inquiries.
Greet and register new patients in the electronic health record system.
Screen new patients by discussing student providers, faculty supervision, time commitments, and financial responsibilities.
Confirm patient information and accept payments.