Administrative Assistant, Otolaryngology

University Hospitals • Cleveland, OH

4d

About The Position

Provides direct administrative and operational support to the daily work of department leaders and staff in Otolaryngology. The role supports department initiatives and goals by coordinating schedules, communications, documents, and projects, while serving as a liaison to the department. The position requires compliance with organizational policies and standards and safe, secure handling of patients’ Protected Health Information (PHI), including annual training and adherence to the UH Code of Conduct and applicable policies and procedures.

Requirements

• High school equivalent or GED.
• At least 3 years of administrative and/or department work experience.
• Detail-oriented and organized, with analytical and problem-solving ability.
• Strong service, communication, and relationship-building skills, both inward- and outward-facing.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work flexible hours as needed.
• Excellent organizational skills and attention to detail.
• Ability to coordinate project-specific work with minimal supervision.
• Ability to meet deadlines.
• Good judgment when handling confidential matters.
• Flexibility and ability to change priorities as needed.
• Demonstrated ability to use PCs, Microsoft Office, PowerPoint, and general office equipment.
• Ability to manage multiple calendars and scheduling.
• Demonstrated ability to use the GPS system at Learning Administrator level.

Nice To Haves

• Associate’s degree or 2 years of college-level education.
• Knowledge of medical terminology.
• Oracle/SSI Markview experience.

Responsibilities

• Schedule and manage meetings, calendars, and time effectively.
• Organize meeting materials, agendas, minutes, and other documents.
• Assist with telephone calls, correspondence, and other communications.
• Prepare documents, reports, and presentations accurately, professionally, and on time.
• Coordinate operational and special projects with internal and external customers.
• Serve as a department liaison and provide administrative support for department initiatives to help achieve goals and increase efficiency.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Safely and securely maintain patients’ Protected Health Information (PHI).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED