Administrative Assistant

Central Connecticut•Manchester, CT

17d•Onsite

About The Position

We are looking for a highly organized and personable Administrative Assistant to join our growing home care team. In this essential role, you will serve as the heartbeat of our office— supporting daily operations while helping create a warm, welcoming, and efficient environment for everyone we serve. As the first point of contact for families, visitors, and our caregiver staff, you will play a key role in shaping the experience people have with our agency. From coordinating administrative tasks to supporting our internal team, your work will directly contribute to the smooth flow and positive culture of our office. The ideal candidate is detail-oriented, adaptable, and thrives in a fast-paced environment. Most importantly, you bring a genuine warmth and commitment to supporting others, aligning with our mission to provide exceptional care and service. If you are ready to make an immediate impact we would love to hear from you.

Requirements

At least 2+ years of experience in the field or in a related area
Excellent organizational and time management skills
Attention to detail and aptitude in problem solving skills
Strong written and verbal communication skills
Proficient in MS Office, Excel
High school or equivalent (Required)
English (Required)
Driver's License (Required)

Nice To Haves

Experience in Graphic Design, Constant Contact, Canva and using a Cricut a PLUS

Responsibilities

Serve as the primary point of contact for all incoming phone calls, emails and in-person visitors, greet staff, families and guests in a professional and welcoming manner.
Operate a multi-line phone system efficiently, handling inquiries and routine phone calls properly.
Organize and maintain filing systems both physical and digital, ensuring easy retrieval of documents.
Maintain an efficient office environment by managing office supplies, coordinating technical support, filing and organizing storage.
Assist with care coordination activities, including preparing work folders, processing insurance claims, and assisting with client transitions.
Assist with caregiver scheduling, as needed, by updating care plans and maintaining client and caregiver files and database.
Facilitate on-boarding of caregivers including interviews, new hire, tax and payroll documentation.
Coordinate monthly caregiver trainings.
Assist with day-to-day operations related to reporting, tracking and data management.
Support business development with marketing initiatives, referral programs and communications.
Manage communications related to caregivers, compliance and paperwork.
Work on special projects and client focused communications at the discretion of the owners.
Provide backup assistance to Scheduling, Client Services and Marketing Departments when necessary.
Assist in newsletter and recruitment mailings.
Maintain HIPAA and confidentiality of information in office.