Administrative Assistant

RBC • Toronto, ON

1d • CA$35,000 - CA$47,000 • Onsite

About The Position

RBC Dominion Securities located in downtown Toronto, ON is currently seeking an Administrative Assistant for a growing fast-paced IA team. The successful candidate will possess 2 to 3 years of industry experience, a passion for service excellence, and thrive in a fast paced team environment. This individual will be responsible for the day to day administrative needs for clients and have the unique opportunity for mentorship and skill development as they work in a supporting role on the team. This is an exciting, challenging role in one of the largest Branches in the system. The ability to learn and grow in this role is vast.

Requirements

• At least 2-3 years of experience in the investment field working as an assistant/associate
• Administrative experience
• Excellent time management skills and the ability to prioritize work
• Strong organizational skills with the ability to multi-task/attention to detail/problem solving skills
• Excellent verbal and written communication skills in English
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Experience using Microsoft Office

Nice To Haves

• Knowledge of RBC Dominion Securities’ systems
• Completion of CSC and CPH
• Proficiency in Excel
• Post-secondary degree

Responsibilities

• Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client request.
• Maintain existing client accounts and identify opportunities to contact clients.
• Manage timelines and key dates for accounts to help ensure clients feel supported by our team.
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
• Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Assist the Advisor team in welcoming and onboarding new clients.
• Coordinate and prepare meetings for Advisors with their clients/prospects.
• Provide proactive client service.
• Effectively manage incoming communications from clients, Advisors and other internal and external partners.

Benefits

• Competitive-based pay
• Variable incentive structure
• Overall earning potential impacted by a variable incentive structure, earning a multiple of salary up to: 0.5x
• Support for a broad range of community initiatives through donations, community investments and employee volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree