Administrative Assistant

Servpro•Old Forge, PA

10d•Onsite

About The Position

SERVPRO of Scranton is looking for a bright, energetic, and tech-savvy Administrative Assistant to join their team. As a trusted leader in the restoration industry, they help their neighbors rebuild their lives after fire, water, and storm damage. This role requires a professional who can be the calm, reassuring voice on the other end of the line for customers, while keeping office operations running smoothly. The position is ideal for someone who loves a fast-paced environment where their work matters and desires a stable, high-paying Monday-Friday career.

Requirements

At least 2+ years of previous Administrative Assistant or Office Coordinator experience.
A strong history of handling high-volume inbound/outbound calls.
Advanced computer skills are a must.
Highly comfortable learning proprietary software, navigating cloud-based systems, and mastering the Microsoft Office Suite.
Detail-oriented and empathetic.
Living in or near the Scranton area with reliable transportation for a Monday-Friday schedule.

Nice To Haves

A warm, confident, and professional phone presence.

Responsibilities

Answer incoming customer calls with empathy, professionalism, and confidence.
Log loss information, dispatch crews, and provide stellar customer service.
Manage job-tracking software, handle data entry, generate reports, and maintain accurate digital customer files.
Support the management team by coordinating schedules, handling billing/invoicing paperwork, and keeping office supplies stocked.
Act as the vital link between customers, insurance adjusters, and on-site production crews.