Administrative Assistant (Customer Support Specialist)

Wolters Kluwer•Coppell, MN

14h

About The Position

The Customer Support Specialist provides administrative and operational support for customer programs across Wolters Kluwer’s Health Division. The role partners with Account Managers, consultants, schools, and internal teams to coordinate schedules, address customer needs, maintain accurate records, and support operational processes. It involves collaborating across multiple programs, learning business systems, and contributing to a positive customer experience.

Requirements

High school diploma or equivalent.
Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint.
Ability to learn and work effectively with new technology platforms and business processes.
Strong organizational and time-management skills.
Excellent written and verbal communication skills.
High attention to detail and commitment to accuracy.
Strong customer service and interpersonal skills.
Ability to manage multiple priorities, meet deadlines, and follow through on commitments.
Ability to work independently while contributing effectively to a collaborative team.
Proactive approach to problem-solving and communication.
Flexibility and willingness to support evolving business needs.

Nice To Haves

Associate degree or relevant administrative certification.
1–3 years of experience in administrative support, customer service, office coordination, or a related field.
Experience with Salesforce, Monday.com, Zoom, or similar business applications.

Responsibilities

Provide administrative and operational support for consultation services, including scheduling, virtual meeting coordination, client and consultant communication, documentation, evaluation tracking, proposal and contract support, and coordination of consultant gifts and Wolters Kluwer promotional materials.
Respond to customer inquiries received through webinar and conference Customer Service Desks and provide timely, helpful assistance.
Support Account Managers with user provisioning and deprovisioning, student account troubleshooting, invoicing, and other administrative and program-related needs.
Coordinate NCLEX virtual event scheduling by distributing scheduling links, monitoring booking status, and following up with schools that have not yet scheduled.
Coordinate scheduling and logistics for occasional in-office meetings and events.
Maintain accurate records, trackers, and documentation to support customer and program activities.
Use Microsoft 365, Monday.com, Salesforce, and other business applications to support operational processes.
Provide additional administrative and program support as needed.