Administrative Assistant (In-office)

Solvista Health•Canon City, CO

2d•Onsite

About The Position

The Administrative Assistant provides administrative and secretarial support for Solvista Health. This role works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems, and offer information, intervention, or referrals with a professional and respectful customer service focus, both telephonically and in person. The position provides a variety of support services connected to the day-to-day operations in a health care environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Ability to comprehend or learn department practices, rules and regulations.
Ability to operate telephone, computer and other specialized communication equipment.
Ability to work within a Windows operating system and related programs.
Ability to communicate clearly and effectively verbally and in writing.
Ability to communicate effectively with a diverse population.
Ability to handle clients in a calm, professional, friendly and patient manner.
Ability to think and react quickly and effectively to tense or emergency situations.
Ability to follow written and oral instructions.
Excellent organizational skills.
Ability to be a team player.
Ability to recall details from numerous informational resources.
Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
Ability to type 35 words per minute, accurately.
Ability to wear a headset or manage telephone communications.
Ability to remain alert, attentive and be engaged at all times.
Ability to view computer monitor for extended period of time.
Ability to work and multi-task in a busy, high-stress environment.
High school diploma or equivalent.
At least one year of administrative experience.
Strong work experience in customer service industry, preferably 2+ years.
Annual TB, federally required drug screening, and Influenza vaccination or compliance with policy and procedure.
Required possession of a valid state driver's license.

Nice To Haves

Electronic Health Records experience is preferred.

Responsibilities

Organizes and prioritizes large volumes of information and calls, takes messages or fields/answers all routine and non-routine questions.
Works in cooperation with other assistants to cover phones.
Maintains and updates filing system for clients and Solvista Health.
Retrieves information from files when needed.
Handles confidential and non-routine information and explains policies when necessary.
Sorts and distributes mail.
Drafts written responses or replies by phone or e-mail when necessary.
Responds to regularly occurring requests for information.
Works independently and within a team on special nonrecurring and ongoing projects.
Accurately, quickly and courteously receive incoming emergency and nonemergency calls.
Accurately and quickly utilizes Electronic Health Record system for scheduling appointments.
Serve as an information resource to general public.
Participate in job-related training sessions and seminars.
Attend required staff meetings.
Maintain prompt and regular attendance.
Performs other duties as assigned.

Benefits

Employer-paid Life insurance
Medical and behavioral health benefits
Dental
Vision
6% employer match retirement, 100% vested after just one year
Optional insurance coverage is available on a shared-cost basis
Flexible spending plans for health, dependent, and elder care
Optional Health Savings Account plan with employer contributions
Generous paid time off benefit
Up to 10 paid holidays
Paid Sick time
Progressive skills enhancement training
Monthly stipend for fitness club membership
Discounted membership for Crossfit Cañon City and HRRMC Wellness U Staff Gym in Salida
Clinical licensure reimbursement
Student loan repayment programs are available through: National Health Service Corps Active Sites, Nurse Corps Active Sites, NHSC STAR LRP Active Sites, Colorado Health Service Corps, Public Student Loan Forgiveness