Administrative Assistant (In-office)
About The Position
General Purpose The Administrative Assistant provides administrative and secretarial support for Solvista Health, works as part of a multi-disciplinary team to provide answers to inquiries and questions, troubleshoot problems and provide information, intervention or referrals with a professional and respectful customer service focus telephonically and/or in person. Provides a variety of support services in connection to the day-to-day operations in a health care environment servicing. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Ability to comprehend or learn department practices, rules and regulations.
- Ability to operate telephone, computer and other specialized communication equipment.
- Ability to work within a Windows operating system and related programs.
- Ability to communicate clearly and effectively verbally and in writing.
- Ability to communicate effectively with a diverse population.
- Ability to handle clients in a calm, professional, friendly and patient manner.
- Ability to think and react quickly and effectively to tense or emergency situations.
- Ability to follow written and oral instructions.
- Excellent organizational skills.
- Ability to be a team player.
- Ability to recall details from numerous informational resources.
- Ability to prioritize decisions based upon multiple criteria and identifiable standards of policies and procedures.
- Ability to type 35 words per minute, accurately.
- Ability to wear a headset or manage telephone communications.
- Ability to remain alert, attentive and be engaged at all times.
- Ability to view computer monitor for extended period of time.
- Ability to work and multi-task in a busy, high-stress environment.
- High school diploma or equivalent.
- At least one year of administrative experience.
- Strong work experience in customer service industry, preferably 2+ years.
Nice To Haves
- Electronic Health Records experience is preferred.
Responsibilities
- Organizes and prioritizes large volumes of information and calls, takes messages or fields/answers all routine and non-routine questions.
- Works in cooperation with other assistants to cover phones.
- Maintains and updates filing system for clients and Solvista Health.
- Retrieves information from files when needed.
- Handles confidential and non-routine information and explains policies when necessary.
- Sorts and distributes mail.
- Drafts written responses or replies by phone or e-mail when necessary.
- Responds to regularly occurring requests for information.
- Works independently and within a team on special nonrecurring and ongoing projects.
- Accurately, quickly and courteously receive incoming emergency and nonemergency calls.
- Accurately and quickly utilizes Electronic Health Record system for scheduling appointments.
- Serve as an information resource to general public.
- Participate in job-related training sessions and seminars.
- Attend required staff meetings.
- Maintain prompt and regular attendance.
- Performs other duties as assigned.
Benefits
- Employer-paid Life insurance
- Medical and behavioral health benefits
- Dental
- Vision
- 6% employer match retirement, 100% vested after just one year
- Optional insurance coverage is available on a shared-cost basis
- Flexible spending plans for health, dependent, and elder care
- Optional Health Savings Account plan with employer contributions
- Generous paid time off benefit
- Up to 10 paid holidays
- Paid Sick time
- Solvista Health offers internships for master’s level students in the behavioral health field.
- Progressive skills enhancement training
- Monthly stipend for fitness club membership
- Discounted membership for Crossfit Cañon City and HRRMC Wellness U Staff Gym in Salida
- Clinical licensure reimbursement
- Student loan repayment programs are available through: • National Health Service Corps Active Sites • Nurse Corps Active Sites • NHSC STAR LRP Active Sites • Colorado Health Service Corps • Public Student Loan Forgiveness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
