Administrative Assistant

City of New York•New York City, NY

2d•Hybrid

About The Position

The NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Customer Operations Division has oversight of the Department of Finance Business Centers, City Register’s Office, and the Land Records, Adjudication, and Collections divisions. Customer Operations is charged with the processing of tax payments, parking violations payments, and all other charges collected by DOF. The division is also responsible for recording property transfers, adjudicating parking and camera violations, and managing the full life cycle of the department’s enforcement activities related to unpaid business and excise taxes, parking fines, and Environmental Control Board summonses. DOF’s Business Centers, one in each of the five of boroughs, are responsible for communicating amounts due for the processing of tax payments, parking violation payments, and all other charges collected by the department, as well as maintaining quality control of department records and delivering exceptional customer service to individuals seeking information on making payments. The business centers issue releases for individuals whose vehicles have been impounded, enroll customers in payment agreements, and help customers prepare for parking ticket hearings. The Business Center Administration is seeking a highly motivated, organized individual to serve as an Administrative Assistant to the Senior Director. The Administrative Assistant will perform critical functions necessary to support daily operations and long-term planning.

Requirements

High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent to "1" above.

Responsibilities

Preparing and processing hiring documentation, including job postings, job offers, and supporting justification materials in accordance with agency and OMB requirements.
Maintaining and updating organizational charts to reflect staffing and structural changes.
Collecting, analyzing, and presenting operational and customer service data, including quarterly survey results.
Preparing monthly executive-level reports and presentations to support leadership decision-making.
Supporting budget-related activities, including expenditure tracking and reconciliation.
Creating and monitoring procurement requisitions for Business Center operations.
Preparing daily and monthly reconciliation reports to ensure financial and operational accuracy.
Conducting research and documentation review to support resolution of complex customer account issues.
Coordinating with internal divisions to address operational and system-related matters.
Providing administrative and project coordination support for cross-borough operational initiatives.