Administrative Assistant

HUB International • Sarnia, ON

16h • CA$35,000 - CA$43,000 • Onsite

About The Position

As the Administrative Assistant, you will be the first point of contact for walk-in clients and a key support to our internal teams across various business lines. This role requires strong multitasking skills, a customer-first mindset, and the ability to manage high call volumes and in-person inquiries in a professional and efficient manner.

Requirements

• 2+ years of experience in an administrative, reception, or customer service role; experience in the insurance industry is an asset.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities with proven attention to detail.
• Ability to manage high volumes of calls and foot traffic with professionalism and composure.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel); experience with EPIC or other insurance management systems is an asset.
• A collaborative attitude and commitment to delivering superior internal and external service.

Nice To Haves

• Experience in the insurance industry is an asset.
• Experience with EPIC or other insurance management systems is an asset.

Responsibilities

• Handle 40–60 inbound phone calls per day, ensuring prompt and professional client service.
• Greet and assist 15–25 walk-in clients and broker visitors daily for payments and inquiries.
• Process manual payments for our SME Program clients accurately and in a timely manner.
• Manage courier dispatch and receipt for Windsor and Leamington offices across multiple departments (Personal Insurance, Commercial, Programs, Employee Benefits & Retirement, etc.).
• Sort and distribute incoming and outgoing mail for the Leamington office across all business lines.
• Coordinate and maintain office supplies inventory for both Windsor and Leamington offices, placing timely orders as needed.
• Assist with special projects, including: EPIC reassignment of books of business. Scanning and mass mailing initiatives for Personal Insurance.
• Act as an Office Services Resource, handling general administrative requests from all divisions.

Benefits

• flexible working arrangements
• generous time-off policies
• HUB-sponsored training programs
• tuition reimbursement
• reimbursements for professional licensing and membership fees
• special discounts on events, travel, accommodations, and personal home & auto insurance
• extended health benefits
• disability insurance
• RRSP matching
• paid-time-off benefits
• eligible bonuses
• commissions for some positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed