Administrative Assistant- Front Desk

Denova Collaborative Health • Phoenix, AZ

1d • Onsite

About The Position

The Administrative Assistant provides comprehensive administrative and operational support to ensure efficient day-to-day department operations at Denova Headquarters. The role coordinates mail, facilities, and office operations while serving as the welcoming presence of the corporate office by greeting visitors, assisting guests, and maintaining a professional front desk environment. This position supports multiple departments and helps maintain an organized, responsive, and professional workplace. It is a full-time, non-exempt position reporting to the Chief Administrative Officer at Denova Headquarters.

Requirements

• High school diploma or GED.
• 1–2 years of experience in a professional office or reception setting.
• Strong customer service mindset and professional presence.
• Intermediate Microsoft Office proficiency, including Outlook, Word, and Excel.
• Excellent organizational and multitasking skills.
• Strong written and verbal communication skills.
• Ability to work independently and prioritize competing responsibilities.
• Ability to uphold strict HIPAA compliance and maintain confidentiality at all times.

Nice To Haves

• Associate degree.
• Healthcare experience.
• Bilingual English/Spanish.

Responsibilities

• Serve as the primary front desk representative, welcoming guests, vendors, and visitors.
• Maintain a professional and organized reception area.
• Answer and route incoming calls and inquiries appropriately.
• Provide parking validation and issue employee parking badges.
• Receive, sort, and route inter-departmental mail from clinic locations.
• Scan and forward medical records mail to the Medical Records department.
• Receive and distribute packages accurately and efficiently.
• Monitor Department Headquarters faxes via iFax and route time-sensitive documents, including referrals and medication refill requests.
• Support the Quality team with printing and mailing discharge letters as needed.
• Order and maintain office supplies and organized inventory levels.
• Maintain breakroom supplies and organization standards.
• Submit and track facilities and maintenance requests.
• Coordinate with internal facilities contacts and service vendors to ensure timely issue resolution.
• Maintain strict confidentiality and comply with HIPAA and organizational privacy standards.
• Perform additional duties as needed to support departmental and organizational goals.

Benefits

• Comprehensive low-cost medical, dental, and vision insurance.
• Retirement plan with a 3.5% company match.
• Long- and short-term disability options.
• Holiday pay.
• Paid time off (PTO).
• Life insurance.
• Employee wellness program.
• Discounts for Denova team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED