Administrative Assistant

Omni Hotels & Resorts•Houston, TX

14d•Onsite

About The Position

The Omni Houston Hotel is seeking an Administrative Assistant to provide administrative support to the Sales Department. This role will support the Director of Sales and assigned Sales Managers with day-to-day operations and ensure communication in their absence. Associates at the Omni Houston Hotel enjoy a dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Requirements

High school education required
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies.
Ability to work cohesively with co-workers both within and outside of your department
Ability to think clearly, quickly and make concise decisions
Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to prioritize and organize workload to ensure deadlines are met.
Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary
Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
Customer service oriented with a desire to create memorable guest experiences.
Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.
Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.
Must be able to work a flexible schedule primarily daytime hours, Monday-Friday, with the flexibility to work weekends if needed.

Nice To Haves

Previous catering, convention services, or sales support experience preferred in a large convention hotel. Other relevant event, meeting planning, or hotel operations experience will be considered.
college degree preferred
Delphi experience strongly preferred.

Responsibilities

Schedule & prioritize work load to meet deadlines of all managers
Type and distribute all correspondence, including proposals, booking notices, letters, contracts, etc. for assigned managers, ensuring that all correspondence is 100% accurate
Utilize Delphi correctly, to ensure managers are able to accurately track, book and follow-up on all accounts/bookings
Assist Sales Team with all Site preparation and support with sales kits / brochures etc
Assist managers with sales calls and participate in sites, FAMs, trade shows and other related market events as required
Assist Sales with collecting & routing amenities (e.g. rooms/loyals/VIPs/upgrades) for individual reservations through the Group Reservations Coordinator. Confirmed Group requests go through Group Reservations Coordinator/Conference Services Manager
Maintain account/booking files and ensures that all information is included in file, i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc
Ensures that all managers receive messages in a timely manner. (Messages to include name and phone number of caller, date and time call received)
Coordinated general office functions
Liaise with other hotel departments to help ensure Sales clients’ needs are met/exceeded
Complete other tasks as assigned by management.