Administrative Assistant

Bertke Electric • Harrison, OH

20d • $20 - $23 • Onsite

About The Position

Bertke Electric Co. is seeking a dependable, organized, and detail-oriented Administrative Assistant to support their electrical service department. This role involves managing phone calls, customer communication, work order creation and updates, scheduling assistance, and providing general administrative support to the Service Manager. The ideal candidate will be adept at multitasking, professional communication, organization, and thriving in a fast-paced environment with shifting priorities.

Requirements

• Previous office, customer service, dispatching, construction, electrical, or administrative experience preferred.
• Strong computer skills and ability to learn new software.
• Excellent organizational and time-management skills.
• Strong attention to detail.
• Ability to communicate clearly by phone, email, and in person.
• Ability to multitask and prioritize work in a busy environment.
• Must be dependable and able to work independently.
• Ability to work well with technicians, customers, vendors, and management.

Nice To Haves

• Electrical or construction industry experience is a plus but not required.

Responsibilities

• Answer incoming phone calls and direct calls to the appropriate person.
• Communicate professionally with customers, technicians, vendors, and management.
• Create new work orders and enter accurate job information into the company system.
• Update work orders with technician notes, schedules, materials, labor, and job status.
• Assist with scheduling technicians and coordinating service calls.
• Monitor work orders to make sure information is complete and up to date.
• Assist the Service Manager with daily service department needs.
• Communicate with technicians regarding job assignments, schedules, materials, and customer needs.
• Help maintain accurate records of labor, travel, materials, purchase orders, and job documentation.
• Assist the Service Manager with special projects and administrative tasks as needed.
• Work with other office staff and management to keep the service department running efficiently.
• Maintain confidentiality and professionalism when handling customer and company information.

Benefits

• Paid Time Off
• Paid holidays
• 401(k) with company match
• Medical, dental, and vision insurance
• Company paid long- and short-term disability coverage
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed