Practice Assistant

TEKsystems•Chelsea, MA

8d•$18 - $22•Onsite

About The Position

The Administrative Assistant provides front-desk and administrative support within a busy cancer center, serving as an initial point of contact for patients, families, visitors, providers, and clinical staff. This patient-facing role supports a positive, professional experience in a fast-paced healthcare setting. The position is based in Chelsea, Massachusetts, and is fully onsite.

Requirements

At least 1 year of previous experience using EPIC.
Experience answering and routing telephone calls.
Experience checking patients in for appointments.
Excellent customer service and interpersonal skills.
Strong verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to appropriately handle confidential patient information.
Ability to balance multiple responsibilities in a busy patient-care setting.
Professional, patient, and composed approach when assisting patients and families.

Responsibilities

Welcome patients and visitors and assist with check-in, registration, and appointment scheduling.
Answer and route incoming phone calls while providing helpful, professional customer service.
Verify and update patient demographic and financial information.
Collect and process co-payments according to established procedures.
Schedule, reschedule, and cancel appointments while accommodating patient and provider needs.
Obtain and enter referrals and assist with necessary follow-up appointments.
Monitor patient flow and proactively address scheduling or timing issues.
Serve as a liaison between patients, providers, clinical staff, and other departments.
Provide patients with relevant educational materials and assist with visit documentation and medical record preparation.
Support additional front-desk and administrative responsibilities as needed.