Administrative Assistant
About The Position
Be the welcoming face behind life-changing services! Do you enjoy keeping things organized, solving problems, and helping people? Are you someone who takes pride in providing exceptional customer service while ensuring important administrative and billing processes run smoothly? Family & Children's Center is seeking a full-time Administrative Assistant to join our Viroqua and Revenue Cycle teams. In this role, you'll be an essential part of our mission by supporting clients, providers, and the revenue cycle process that helps make quality behavioral health and family services possible. If you're detail-oriented, dependable, and thrive in a collaborative environment where your work truly makes a difference, we'd love to meet you.
Requirements
- Excellent customer service and communication skills
- Ability to work in a fast-paced, team-oriented environment
- Highly organized with exceptional attention to detail
- Ability to manage multiple priorities while maintaining accuracy and timely turnaround
- Comfortable learning electronic health record (EHR) and billing systems
- Professionalism, discretion, and compassion
- Experience in medical office administration, insurance billing, healthcare revenue cycle, or related administrative work
- High school diploma or equivalent required
Nice To Haves
- Additional education and experience in business, healthcare administration, accounting, revenue cycle, or related field is a plus!
Responsibilities
- Greeting clients and creating a welcoming, professional experience
- Answering phones, scheduling appointments, and assisting with client inquiries
- Verifying insurance eligibility and collecting required documentation
- Supporting billing, claims, and payment processes
- Entering and maintaining accurate client and financial records
- Assisting with authorizations, referrals, and insurance follow-up
- Preparing reports and completing administrative tasks to support clinical staff
- Collaborating with team members to ensure efficient office operations
- Maintaining confidentiality while handling sensitive client information
Benefits
- Competitive, market-driven pay
- Generous vacation and sick time accruals
- 9 recognized holidays - plus a floating holiday!
- Health, dental, and vision insurance
- Supplemental insurance plans
- Health Savings Accounts for eligible employees with monthly contributions made by Family & Children's Center
- Life insurance covered at 100%
- Additional life insurance options available
- 100% paid Employee Assistance Program
- 401(K) Savings Plan- FCC will match up to 3% of the employee’s contribution (a 50% match on the first 6%)
- Ongoing training and professional development
- Business casual dress code
- Supportive leadership and collaborative team culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
