Administrative Assistant

EXCELSIOR ORTHOPAEDICS GROUP • Eggertsville, NY

21h • $18 - $30 • Remote

About The Position

The Administrative Assistant role provides essential administrative support to a team of surgery schedulers. Key responsibilities include obtaining authorizations and clearances from insurance companies, completing necessary documents for hospitals and surgery centers, verifying patient eligibility, drafting correspondence, and retrieving patient records. The role involves significant phone work and utilization of an electronic medical records (EMR) system.

Requirements

• High school diploma or GED required.
• 2+ years of experience providing administrative support in a medical office setting.
• EMR experience required.
• Excellent customer service skills required.

Nice To Haves

• Associate degree preferred.
• MEDENT experience preferred.

Responsibilities

• Coordinating and obtaining all pre-operative documents (including but not limited to labs, EKGs, test results) as requested by the physician and/or physician protocols.
• Obtaining precertification/preauthorization from insurance companies prior to surgery for each procedure and test.
• Answering questions appropriately from patients; triaging when necessary.
• De-escalating any patient interaction if/when needed.
• Coordinating all business and clinical paperwork prior to surgery, using physician-approved forms and checklists.
• Responding to written and telephone inquiries from patient and carriers regarding planned surgeries.
• Maintaining communication among the physician, patient, insurance company, and hospital at all times.
• Acting as a role model for company values and representing Excelsior/Buffalo Surgery Center with every internal/external communication.
• Performing any other duties assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED