Administrative Assistant

Thompson Child & Family Focus•Matthews, NC

13d•Hybrid

About The Position

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity. The Administrative Assistant’s primary purpose is to serve as a support for a variety of programmatic needs to one or multiple programs at Thompson.

Requirements

Associate degree or Certification in related field.
A minimum of 1 year of relevant professional experience.
Excellent written and oral communication skills.
Exceptional customer service mentality.
Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program.
Proficient in Microsoft Office Suite application software, excellent written and oral communication skills.
Ability to come into office at least 3 days per week.

Nice To Haves

You have a passion for working with others in a support capacity.
You enjoy knowing you’re making an IMPACT on the lives of others.
EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!

Responsibilities

Display individual proficiency and effectiveness in the role.
Be punctual, arrive on time, and prepared.
Learn and utilize the organization’s systems, processes and procedures as instructed.
Display a high degree of being open to coaching/feedback regarding performance and areas of improvement.
Contribute to a positive team culture through your actions, attitude, and communication.
Consistently deliver excellent customer service to your clients/customers.
Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day-to-day work with customers, peers, and leadership.
Represent the organization internally and externally through your communication and conduct.
Display trauma informed practices and principles in your interactions with customers, with peers and with leadership.
Provide general operational support to their assigned programs/campus.
Greet new and existing customers with enthusiasm and excellent customer service.
Manage phone traffic efficiently and effectively.
Order supplies for campus as needed.
Submit helpdesk tickets on behalf of campus needs.
Other duties as assigned.

Benefits

3 weeks paid time off (PTO) first year plus 10 paid holidays!
Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
401K Match
Education Reimbursement
Referral Bonus
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement for eligible roles
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth
Ongoing, structured leadership development and growth opportunities