Administrative Assistant Property
About The Position
The Administrative Assistant provides administrative and operational support to the Community Association Manager (CAM) and Property Management team in the daily management of condominium and homeowners' associations. The position supports resident communications, work order coordination, vendor documentation, meeting preparation, records management, architectural review processing, customer service, and general office administration. It provides timely and professional support to Boards of Directors, homeowners, vendors, and internal departments. The role uses association management software and Microsoft Office applications to maintain accurate records, coordinate communications, support community operations, and deliver customer service. Duties include processing homeowner requests and association documentation, coordinating vendors and meetings, supporting invoice and budget documentation, and maintaining confidentiality and compliance with company policies, governing documents, and applicable Florida Statutes.
Requirements
- High school diploma or equivalent required.
- At least two years of administrative experience.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
- Excellent organizational and time-management skills, including the ability to manage multiple priorities.
- Strong written, verbal, and interpersonal communication skills.
- Ability to prepare professional correspondence and maintain accurate records.
- Strong customer service skills and ability to interact professionally with homeowners, Boards of Directors, vendors, and staff.
- Ability to maintain confidentiality and exercise sound professional judgment.
- Ability to work independently and as part of a team in a fast-paced environment.
- Ability to sit, stand, and work on a computer for extended periods.
- Ability to communicate effectively by phone, email, and in person.
- Ability to occasionally lift office materials up to 15 lbs.
- Ability to travel to managed communities as needed.
- Valid driver's license and reliable transportation.
Nice To Haves
- Associate degree.
- Property management, HOA, condominium, or real estate experience.
- Experience with CINC Association Management software.
Responsibilities
- Provide administrative support to the Community Association Manager and Property Management team.
- Answer and direct incoming telephone calls, emails, and resident inquiries professionally and promptly.
- Prepare, draft, and distribute homeowner correspondence, notices, newsletters, meeting announcements, and community communications.
- Maintain electronic and physical association files, records, contracts, governing documents, and correspondence.
- Process homeowner requests, applications, architectural review submissions, estoppel requests, and other association documentation.
- Enter, update, and maintain homeowner, vendor, and community records in association management software.
- Create, monitor, and close work orders while coordinating with homeowners, vendors, and management staff.
- Schedule appointments, vendor meetings, inspections, Board meetings, and community events.
- Prepare Board meeting agendas, management reports, Board packets, and supporting documentation.
- Attend assigned meetings and assist with meeting minutes and follow-up action items.
- Coordinate vendor insurance certificates, contracts, proposals, and required documentation.
- Assist with obtaining vendor proposals and organizing bid packages for Board review.
- Monitor office supplies and coordinate purchasing of administrative materials.
- Assist with invoice processing, coding, and routing documentation for approval.
- Support budget preparation by gathering vendor contracts, historical records, and requested financial information.
- Maintain confidentiality of homeowner, Board, vendor, and company information.
- Provide customer service to homeowners, Board Members, vendors, and business partners.
- Maintain compliance with company policies, governing documents, and applicable Florida Statutes.
- Perform additional administrative and operational duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
