Administrative Assistant

Crisp Recruit • Dallas, TX

13d • Hybrid

About The Position

The Administrative Assistant at DuBose Law Firm plays a crucial role in supporting our mission to provide exemplary legal service. By managing client interactions and firm operations, this role is pivotal in ensuring the efficiency of daily procedures and contributing to the positive experience of our clients, especially those facing challenging health conditions. This position offers the opportunity to engage directly with the foundations of legal operations and client care, making a significant impact both within the firm and in our clients' lives.

Requirements

• Prior experience in a client-facing role is essential to excel in client communications.
• Professional phone etiquette and empathetic dialogue, particularly to clients facing cancer diagnoses.
• Bilingual (English/Spanish) Required: This role requires regular communication with English- and Spanish-speaking clients. Candidates must be fluent in both English and Spanish to provide an exceptional client experience.
• High degree of accuracy in data entry and documentation.
• Ability to handle tasks with minimal supervision and present solutions in problem scenarios.
• Familiar with Microsoft Office, and an ability to learn new software platforms like Filevine and Lead Docket.

Nice To Haves

• Bachelor's Degree: Preferred, as it supports the ability to manage diverse responsibilities and adapt to a multi-functional role within a legal environment.

Responsibilities

• Conduct initial client intake calls, handle ~5–10 new case calls daily, and manage follow-up communications via lead management systems.
• Input settlement details and maintain accurate records in the firm's case management software.
• Manage mail operations, ensure the kitchen and common areas are stocked and presentable, and coordinate office tasks.
• Prepare and mail care packages and birthday cards to clients, maintaining a warm relationship through thoughtful gestures.
• Assist in operational projects including AI tools implementation, data migration to cloud systems, and telephone system setup assistance.
• Capture event photos, create graphics using Canva, and draft social media posts for firm events.

Benefits

• Firm covers 100% of health insurance costs for employees after 90 days.
• 3% matching into a retirement account, beginning eligibility in just a few months.
• Informal and trust-based time-off arrangements to accommodate personal needs.
• Dental and Vision Coverage: Included as part of the comprehensive benefits package.
• Potential to work from home one day per week after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level