Administrative Assistant

Marriott•Irving, TX

23d•Onsite

About The Position

This position involves entering and retrieving information from computer databases, transmitting information, operating standard office equipment, and preparing documents using various software. The role also includes handling mail, maintaining filing systems, and entering work-related information. The employee must adhere to company policies, maintain a professional appearance, ensure guest satisfaction, communicate effectively, and collaborate with colleagues. Physical requirements include lifting objects weighing less than or equal to 10 pounds. The company, Marriott International, is an equal opportunity employer that values diversity and inclusion. The Ritz-Carlton, part of Marriott International, focuses on delivering exceptional luxury service and upholding its "Gold Standards" through empowered and compassionate employees.

Requirements

Ability to enter and retrieve information from computer databases.
Proficiency in using a keyboard, mouse, or trackball.
Ability to transmit information or documents via computer, mail, or facsimile.
Skill in operating standard office equipment.
Competence in using word processing, spreadsheet, database, or presentation software.
Ability to handle incoming and outgoing mail.
Capability to create and maintain filing systems.
Skill in compiling, copying, sorting, and filing records.
Ability to enter and locate work-related information using computers.
Adherence to company policies and procedures.
Professional appearance.
Confidentiality of proprietary information.
Ability to protect company assets.
Guest service skills.
Clear and professional communication skills.
Accurate and complete written documentation.
Appropriate telephone etiquette.
Positive working relationship development.
Team support skills.
Appropriate response to employee concerns.
Ability to lift objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

Experience in the hospitality industry.
Understanding and exemplification of "Gold Standards".

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.