Administrative Assistant (Remote – Philippines-Based)

InnerSourced Solutions • Waldorf, MD

1d • Remote

About The Position

We are an accredited outpatient behavioral health organization based in Maryland, USA, providing high-quality psychiatric services, psychotherapy, psychiatric rehabilitation (PRP), case management, medication management, and substance use disorder treatment to children, adolescents, adults, and families. We are seeking a highly organized, dependable, and detail-oriented Administrative Assistant based in the Philippines to join our growing team. This is a 100% remote Independent Contractor position supporting our U.S. operations during Eastern Time business hours. This position is ideal for someone who enjoys both customer service and administrative problem-solving. You will be the first point of contact for many of our clients while also helping ensure our billing, authorizations, and insurance processes run smoothly. Experience in a U.S. medical or behavioral health office is preferred but not required. We are willing to train an exceptional candidate with the right attitude, professionalism, and willingness to learn.

Requirements

• Excellent English verbal and written communication
• Professional telephone etiquette
• Strong customer service skills
• Ability to remain calm when speaking with distressed clients
• Working knowledge of: Insurance verification, Prior authorizations, EOP/EOB reconciliation, Insurance follow-up, Medical scheduling
• Strong attention to detail
• Excellent organizational and time management skills
• Ability to multitask effectively
• Ability to work independently with minimal supervision after training
• Strong problem-solving and critical-thinking skills
• High level of integrity and professionalism
• Willingness to learn U.S. behavioral healthcare processes
• Quiet, distraction-free home office
• Reliable high-speed internet connection (backup internet preferred)
• Computer with dual monitors preferred
• Noise-cancelling headset
• Webcam for meetings
• Ability to work during U.S. Eastern Time business hours

Nice To Haves

• Experience in a U.S. medical or behavioral health office
• Minimum of one (1) year of experience in: U.S. healthcare, Behavioral health, Mental health, Medical office, Medical billing, Insurance verification, Patient scheduling, Front desk or intake coordination
• Experience in any combination of these areas is highly desirable.

Responsibilities

• Answer incoming telephone calls professionally and compassionately
• Respond to client inquiries via phone and email
• Schedule, reschedule, and confirm appointments
• Send electronic intake packets and required forms
• Verify completion of intake paperwork before appointments
• Assist clients with appointment reminders and scheduling concerns
• Route urgent calls appropriately according to clinic protocols
• Verify insurance eligibility and benefits
• Obtain initial authorizations and concurrent authorizations
• Monitor authorization expiration dates
• Prevent interruptions in services due to expired authorizations
• Review Explanation of Payments (EOPs/EOBs)
• Reconcile insurance payments with submitted claims
• Identify denied, rejected, or unpaid claims
• Contact insurance companies to investigate claim status
• Document claim follow-up activities accurately
• Escalate complex billing issues when necessary
• Maintain accurate electronic records in the EMR
• Monitor provider schedules
• Coordinate communication between clinicians and clients
• Assist with document management and secure record keeping
• Track administrative reports and assigned tasks
• Support compliance with HIPAA and organizational policies
• Conduct quarterly client satisfaction surveys
• Track survey participation and results
• Prepare summary reports for leadership
• Identify opportunities to improve the client experience

Benefits

• Competitive compensation based on experience and qualifications.
• Invest in training and are committed to helping motivated team members grow their skills in U.S. healthcare administration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed