Administrative Assistant

The Affiliated Sante Group•Silver Spring, MD

13d•$22 - $23

About The Position

At Rock Creek, we believe in empowering individuals to live fulfilling and independent lives. We provide comprehensive support services to individuals with intellectual, developmental disabilities and co-occurring disorders, fostering their growth, independence, and happiness. At Rock Creek, we're not just a team – we're a family driven by love, compassion, and the unwavering belief that everyone deserves to live a life filled with purpose and joy. Rock Creek Foundation is seeking a full-time Bilingual (Spanish/English) Administrative Coordinator to join our team in Silver Spring, MD. This role requires strong organizational skills, a person-centered approach, and excellent communication abilities. This position requires a high level of organization, a person-centered attitude, and excellent communication skills. Candidates should be responsible, reliable, have a good work ethic They should be able to work effectively as part of a team and have access to a personal vehicle for business-related travel.

Requirements

(2) year experience.
Must be able to speak English/Spanish fluently
High school diploma or general education degree (GED).
Must have access to a personal vehicle for business purposes and possess a valid driver’s license with less than two (2) points as well as current automobile insurance.
Must be able to work with “high-risk” consumers who have mental illnesses as well as developmental and physical disabilities. We expect all staff to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Responsibilities

Retrieves voicemail messages and forwards them to appropriate personnel in a timely manner
Serves as the primary administrative support for Plum Orchard programs, including DDA and MHA
Responds to inquiries related to Developmental Disabilities and Mental Health programs and routes requests appropriately
Coordinates intake assessments and manages administrative intake processes for DDA and MHA programs
Maintain program waitlists, admission documentation, and related correspondence
Supports interdepartmental communication and assists program leadership across service lines
Answers incoming telephone calls, determines caller needs, and directs calls to the appropriate personnel or department
Takes and relays messages or transfers calls to voicemail when staff are unavailable
Responds to general inquiries regarding the organization and provides addresses, directions, and other relevant information
Greet on-site visitors, determines the purpose of visits, and notifies appropriate personnel
Monitors visitor access and issues visitor passes in accordance with office procedures
Receives, sorts, and distributes incoming mail and routes internal publications as needed
Performs general clerical duties, including filing, photocopying, scanning, and collating documents
Maintains and distributes updated telephone directories
Schedule conference room usage for meetings as requested by staff
Ensures the reception area is maintained in a clean, organized, and professional manner
Issues visitor badges and directs visitors to the appropriate sign-in location
Schedules intake assessments, collaborates with the intake team, makes recommendations to appropriate team members, and coordinates consumer trial visits
Maintains departmental waitlists and distributes admission decision documentation as required
conduct quarterly meetings with family members and assists in the development of family support services
Assists departments with the development and coordination of virtual support services
Coordinates and plans large-scale company events, including holiday celebrations and Family and Friends Day
Attends all mandatory meetings as required
Transports individuals using a personal vehicle, as necessary and in accordance with company policy
Reviews and responds to work email at the beginning and end of each shift
Participates in and successfully completes all required trainings
Assists with quarterly chart audits
Monitors daily attendance and submits required information to the Finance department
Assists with supply purchasing, inventory management, and credit card reconciliation
Performs other related duties as assigned

Benefits

Schedule: Monday through Friday, 8am - 4pm.
Hourly Rate Range: $22.00 - $23.00
Robust Retirement Plan – 403(b) with company match to support your future.
Health Coverage That Cares – Comprehensive medical, dental, and vision insurance.
Time to Recharge – Generous paid time off and parental leave.
Celebrate You – Enjoy your birthday off every year!
Training & Growth – Ongoing development programs and career advancement opportunities.
Culture of Purpose – A welcoming, inclusive environment where you belong.
Tuition Reimbursement – Invest in your education, and we’ll support you.
Employee Assistance Program – Confidential support for life's challenges.
Wellness Perks – Annual wellness initiatives and access to the Calm App.
Recognition & Rewards – Through our Awardco platform and referral program.
Exclusive Discounts – Enjoy deals through FunEx and more.
Comprehensive Insurance–
Life and AD&D insurance provided at no cost.
Short- and long-term disability coverage.
Optional legal assistance and transferable life insurance.
Pet insurance for your furry family.
Ancillary plans like critical illness, accident, and hospital indemnity.
Financial Flexibility – Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.