Administrative Assistant - MID

Bay State Community Services Inc • Quincy, MA

2h • $20 - $23 • Onsite

About The Position

Bay State Community Services is seeking a detail-oriented and organized Administrative Assistant to support the daily operations of the Massachusetts Impaired Driver's Program. This individual will serve as the first point of contact for program participants, maintain accurate records, coordinate administrative processes, and provide exceptional customer service to clients, staff, and community partners. The ideal candidate is professional, dependable, and able to manage multiple priorities in a fast-paced environment.

Requirements

• Associate's Degree or higher preferred
• Minimum of 1–2 years of administrative or office support experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to prioritize tasks and work independently.
• Ability to maintain professionalism and confidentiality when interacting with participants and external partners.

Nice To Haves

• Experience working in a behavioral health, healthcare, human services, legal, or court-related setting preferred.

Responsibilities

• Greet and assist program participants in person, by phone, and via email.
• Schedule participant intakes, assessments, group sessions, and appointments.
• Maintain accurate participant records and program documentation in accordance with agency and state requirements.
• Process program enrollment paperwork, attendance records, and participant payments.
• Prepare reports, correspondence, and other administrative documents as needed.
• Assist with data entry and database management.
• Coordinate communication with courts, probation departments, referral sources, and other stakeholders.
• Maintain confidentiality of participant information in accordance with agency policies and HIPAA regulations.
• Provide general administrative support to program staff.
• Perform other duties as assigned.

Benefits

• Blue Cross and Blue Shield Health and Dental Insurance
• Eye-Med Vision Benefits
• Employer Paid Life and Long-Term Disability Insurance
• Medical Flexible Spending Account and Dependent Care Account
• Employee Assistance Program
• Paid Parental Leave
• 35 Days Paid Time Off (15 Vacation Days, 12 Holidays – includes Juneteenth and 8 Sick Days)
• Retirement Plan 403(b) (employer match after the first year of employment)
• Opportunities for Tuition Reimbursement
• Opportunities for Student Loan Forgiveness
• Mileage Reimbursement
• Pet Insurance
• Extensive Training Program
• Agency Wide Trainings (includes CEU's for obtaining/retaining license - LMHC, LMFT, LADC, CARC, LCSW and LICSW)
• Supervision for Licensure and Specializations
• Immediate Access to Comprehensive Online Self-Paced CEU Trainings
• Opportunities for Certification in Evidence-Based Practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree