Administrative Assistant

HomeServices of America•Los Altos, CA

14d•Onsite

About The Position

This position performs daily branch office operations and provides support to real estate agents, management and branch administrative staff. The Office Admin is the main point of contact for our agents, serving as the communication and support center for the office. This role is dedicated to fostering an on-going positive relationship with the real estate agents and delivering exceptional customer service.

Requirements

Minimum high school diploma or the equivalent. Secondary education preferred.
Three years clerical or administrative experience.
Knowledge of real estate business preferred.
Strong computer skills; proficient in Microsoft Office products.
Strong verbal and written communication skills.
Ability to prioritize and handle multiple tasks and project concurrently.
Strong organizational skills, accuracy/quality, detail-oriented.
Strong interpersonal skills, a customer service focus and the ability to work as member in team-oriented environment.
Effective analytical and problem-solving skills. Attention to detail.

Nice To Haves

Secondary education preferred.

Responsibilities

Perform daily branch office operations which may include answering the phones, greeting visitors, maintaining office appearance, distributing mail/packages, maintaining office/kitchen supplies and sending out daily/weekly/monthly emails.
As the first point of contact, assist agents daily with general inquiries, setting up printers, Wi-Fi connection, etc. If the problem is advanced, the admin will reach out to the other departments for additional support.
Manage new agent onboarding processes as well as offboarding and transfers within the corporate offices. This includes agent orientation and making sure the new agent has logins to all Intero tools.
Maintain and update all office rosters and spreadsheets including the office website by making sure rosters are current and with correct info (photo, contact info, etc).
Manage all social media postings for the office. i.e. new agent announcements, events, holidays, etc.
Process accounts payables and receivables. This includes processing all incoming transaction closings and monthly agent billing.
Perform any additional responsibilities as requested or assigned by corporate headquarters or other departments.
As Tier 1 support, guiding agents on how to use all of Intero’s platforms and technology.