Administrative Assistant

Associated Asset Management (AAM)•Southgate, MI

5d•Onsite

About The Position

Associated Asset Management is seeking a detail-oriented Administrative Assistant to provide key administrative support. This role involves assisting Community Managers, supporting residents, and ensuring smooth community operations. The ideal candidate will be responsible for customer service, preparing violation letters, and managing administrative tasks to maintain organized projects and thriving communities.

Requirements

Ability to multitask and prepare and process large amounts of administrative items while being detail oriented.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
Excellent customer service skills.
Advanced communication skills both verbally and written.
Ability to work collaboratively and cooperatively within the department as well as with other departments.

Responsibilities

Provides direct support to Community Managers in order to meet community standards.
Addresses customer issues and ensures effective, long-term solutions.
Provides customer service to homeowners in person and via phone and email.
Provides support to community management team which includes answering phones/returning calls, composing correspondence, sending/receiving faxes, creating and maintaining spreadsheets, etc.
Maintains an effective process for tracking architectural submittals, work orders, leases, etc.
Arranges Board of Directors (BOD) meetings (times/locations) and prepares all correspondence necessary to notify parties and updates, prepares and mails BOD meeting packets.
Ensures community information is organized and accessible to Community Management Team.
Works with vendors to provide direction and collect bids per the manager.
Maintains strict adherence to community and company deadlines.
Performs other related duties as directed.