Part Time - Administrative Assistant (Hybrid) – Mental Health Clinic

All Care Homecare•New Bedford, MA

1d•Hybrid

About The Position

We are seeking a highly organized and compassionate Administrative Assistant to support the daily operations of a small mental health clinic. This hybrid role involves both in-person and virtual responsibilities, including patient coordination, administrative support, and assisting with clinical workflows. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced healthcare environment.

Requirements

Previous administrative experience in a healthcare or mental health setting preferred
Experience with Quest Diagnostics or electronic lab systems strongly preferred
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Experience with insurance verification and prior authorizations preferred
Familiarity with EMR systems is a plus
Ability to work both independently and as part of a team
Professional, reliable, and detail-oriented

Responsibilities

Greet and check in patients both in-person and virtually
Answer and manage incoming phone calls, including triaging inquiries
Schedule, reschedule, and confirm patient appointments
Coordinate new patient intakes and onboarding processes
Manage referrals and follow-up with external providers
Process releases of information (ROI) and medical records requests
Perform insurance verification and assist with prior authorizations
Utilize Quest Diagnostics electronic lab systems for ordering, tracking, and managing lab results
Communicate lab orders and results between providers and patients as needed
Provide administrative support for PMHNP/clinical intern coordination, including onboarding and training
Maintain accurate patient records and documentation in the EMR system
Conduct appointment reminder calls/messages
Assist in overseeing and supporting daily clinic operations
Ensure compliance with HIPAA and confidentiality standards