Administrative Assistant II, Outpatient Mental Health Clinic - Frederick, MD

Sheppard Pratt

14h • $21 - $22

About The Position

What to expect.

Primary responsibilities include: (1) Receive clinic clients; collect client
co-payments; receive and route telephone calls; (2) Schedule client follow-up
appointments; (3) Maintain client medical records in good order; file client
information; process client and other administrative paperwork; (4) Assist with
maintenance of OMHC electronic health records; (5) Maintain clinic facilities
for optimal and secure functioning; (6) Support medical staff with receipt,
logging, and distribution of faxes, medical refill, pre-authorization requests,
and delivered medications; and (7) Provide backup assistance to Intake and other
administrative staff as warranted; (8) Complete insurance authorizations and
eligibility checks.

What you'll get from us.

At Sheppard Pratt, you will work alongside a multi-disciplined team led by a
bold vision to change lives. We offer:

A commitment to professional development, including a comprehensive tuition
reimbursement program to support ongoing education and licensure and/or
certification preparation
Comprehensive medical, dental and vision benefits for benefit eligible
positions
403b retirement match
Generous paid-time-off for benefit eligible positions
Complimentary Employee Assistance Program (EAP)
Generous mileage reimbursement program

This position has a pay range of $20.60 - $22.27/hr.

WHY SHEPPARD PRATT?

At Sheppard Pratt, we are more than just a workplace. We are a community of
healthcare professionals who are dedicated to providing hope and healing to
individuals facing life’s challenges. Join us and be a part of a mission that
changes lives!

Requirements

• High school diploma is required. An Associates Degree in business administration or related field is preferred.
• Prior experience in a health care setting is preferred, but not required.
• Commitment to excellent customer service for clients and staff
• Work requires 1-2 years of progressively more responsible administrative experience
• Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.
• Demonstrated attention to detail and ability to work quickly and efficiently
• Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.

Nice To Haves

• An Associates Degree in business administration or related field is preferred.
• Prior experience in a health care setting is preferred, but not required.
• Excellent interpersonal skills and a sense of humor is a plus.

Responsibilities

• Monitor and route OMHC and/or substance use program voicemail messages
• Schedule appointments for clients and staff
• Manage the administrative information flow in the EHR
• Check client eligibility status to verify insurance coverage
• Check and verify current ITPs
• Apply for concurrent insurance authorizations
• Log and distribute incoming and outgoing faxes
• Request, log, and secure client co-payments
• Receive, respond and/or route incoming phone calls
• Print provider schedules and billing sheets
• Make appointment reminder calls
• Inventory, order, and maintain office supplies
• Respond to all requests from providers, clients and other staff in a professional manner
• Communicate critical information to staff in a timely manner
• File all notes and papers in client charts
• Collaborate with clinic directors on discharges and send 30 day letters to clients.
• Close charts in multiple electronic data systems
• Collaborate with psychiatric/addiction provider(s) to process prescription refills and prior authorization
• May conduct registration and obtain all documents required to register as a client of the OMHC and addiction services.
• Receive, log, and secure all delivered medications and handle client specimens as needed.
• All other duties as assigned to ensure successful operation of OMHC and/or addictions services

Benefits

• A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
• Comprehensive medical, dental and vision benefits for benefit eligible positions
• 403b retirement match
• Generous paid-time-off for benefit eligible positions
• Complimentary Employee Assistance Program (EAP)
• Generous mileage reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED