Administrative Assistant

Marriott•St. Louis, MO

1d•Onsite

About The Position

This role involves entering and retrieving information from computer databases, transmitting information, operating standard office equipment, and preparing documents using various software. The position also includes handling mail, maintaining filing systems, and entering work-related information. The administrative assistant is expected to follow company policies, maintain a professional appearance, ensure confidentiality, and protect company assets. A key aspect of the role is providing excellent guest service, including welcoming guests, anticipating their needs, and assisting individuals with disabilities. Effective communication, both written and verbal, is essential, as is the ability to develop positive working relationships and support team goals. The physical demands include moving, lifting, carrying, pushing, and pulling objects weighing less than or equal to 10 pounds without assistance. The company, Marriott International, is an equal opportunity employer that values diversity and inclusion, and is committed to non-discrimination. JW Marriott, as part of Marriott International's luxury portfolio, emphasizes that associates come first, believing that associate happiness leads to guest happiness. JW Marriott hotels offer a unique work experience with a focus on community, camaraderie, training, development, recognition, and holistic well-being.

Requirements

Ability to enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball.
Ability to transmit information or documents using a computer, mail, or facsimile machine.
Ability to operate standard office equipment other than computers.
Proficiency in preparing letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Skill in handling incoming and outgoing mail, including date stamping and distributing.
Ability to create and maintain computer- and paper-based filing and organization systems.
Capability to compile, copy, sort, and file records.
Proficiency in entering and locating work-related information using computers and/or point of sale systems.
Adherence to all company policies and procedures.
Maintenance of a clean and professional uniform and personal appearance.
Maintenance of confidentiality of proprietary information.
Protection of company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to speak with others using clear and professional language.
Ability to prepare and review written documents accurately and completely.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to listen and respond appropriately to the concerns of other employees.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.