Administrative Assistant - Full-Time
About The Position
The Administrative Assistant at ABA Centers of America supports client reception, scheduling, general office operations, and clerical functions at the Charlestown, Massachusetts center. This entry-level healthcare administration role helps families and staff stay informed about scheduling needs and supports continuity of client care. The position requires availability Tuesday through Saturday, 9:00 AM to 5:00 PM. The Administrative Assistant communicates with caregivers and employees, maintains daily client schedules in ABA Connect, coordinates scheduling changes with the Director of Operations, and assists with payment-related follow-up and other day-to-day center administration.
Requirements
- High school diploma or GED.
- Organized, dependable, and detail-oriented.
- Warm, professional, and confident communicator.
- Comfortable speaking with families and employees.
- Able to manage multiple priorities in a fast-paced environment.
- Strong computer skills and willingness to learn new systems.
- Availability Tuesday through Saturday, 9:00 AM to 5:00 PM.
Nice To Haves
- Administrative, healthcare, education, customer service, or ABA experience.
Responsibilities
- Serve as a primary point of contact for caregivers regarding scheduling updates, cancellations, coverage changes, and requests for additional hours.
- Communicate with caregivers by phone, email, and text to resolve scheduling needs and concerns in a timely, professional manner.
- Notify families and staff of schedule changes, staffing adjustments, and coverage updates to maintain continuity of care.
- Build positive relationships with caregivers through responsive, clear, and compassionate communication while maintaining professional boundaries.
- Maintain and update daily client schedules in ABA Connect.
- Ensure team members are informed of schedule modifications and have the information needed to provide consistent client services.
- Monitor team communication and identify issues requiring leadership support.
- Partner with the Director of Operations (DOO) to execute scheduling plans.
- Help coordinate cancellations, additional hours, and schedule changes.
- Follow up with families regarding P2P checks and payments.
- Help coordinate check collection and reissued payments when needed.
- Support day-to-day administrative needs of the center.
Benefits
- 21 paid days off: 15 PTO days that increase with tenure, plus 6 paid holidays.
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
- Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan coverage.
- 401(k) with up to 6% employer match.
- 100% employer-paid maternity and paternity leave for up to 5 weeks.
- Employee Assistance Program (EAP) with unlimited 24/7 counseling.
- BeyondMed discounts on wellness and elective healthcare services.
- PerkSpot discounts on top brands.
- Pet insurance through Nationwide.
- On the GoGa wellbeing hub.
- Mileage reimbursement.
- Performance bonus potential.
- Referral bonuses for BCBAs and RBTs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
