Brothers North - Administrative Assistant

Blaine Bros Maintenance•Inner Grove Heights, MN

8d•Onsite

About The Position

Brothers North is hiring an Administrative Assistant to support the day-to-day administrative and operational needs of its shipping and logistics operations at its Inver Grove Heights location. The role helps keep shipment information, customer and carrier documentation, internal records, and operational workflows accurate and current. It works closely with Operations, Sales, Leadership, customers, carriers, vendors, and service providers to keep information moving efficiently and tasks on schedule. The position supports transportation and brokerage operations by tracking shipments and appointments, updating shipment details and documentation in the transportation management system, assisting with routine shipment or documentation issues, and escalating delays or discrepancies. It also supports customer and carrier communications and onboarding, maintains electronic records and tracking tools, and helps improve administrative workflows. Brothers North describes itself as a Minnesota-based, family-owned business. The posting notes that its affiliated company, Blaine Brothers, was founded in 1979 and operates across nine locations with 27 service trucks. The company emphasizes family values, high-quality work, respect, and helping its partners realize their potential. The scheduled workweek is Monday through Friday, 8 a.m. to 4 p.m.

Requirements

At least 2 years of administration, customer service, or related experience is preferred.
Strong Microsoft Excel and general computer skills.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities and deadlines.
Strong written and verbal communication skills.
Ability to work independently while collaborating with a small, growing team.
Dependability and accountability.
Ability to learn new systems and processes quickly.
Alignment with the company’s values, including valuing people and high-quality work, communicating well, working hard, being humble, attending to details and operations, and taking responsibility for actions and commitments.

Nice To Haves

Transportation or freight brokerage experience.
Experience with transportation management systems (TMS).
Experience with freight brokerage (truckload/LTL), carrier communication and onboarding, or customer service.
Experience with TAI, DAT, or Trucker Tools.

Responsibilities

Assist with daily transportation and brokerage operations.
Monitor shipment activity and help ensure loads are documented and updated properly.
Coordinate information among customers, carriers, Operations, Sales, and Leadership.
Track shipment status, appointments, and delivery updates.
Assist with routine shipment and documentation issues, and escalate delays, missing documents, and discrepancies appropriately.
Ensure completed shipments are documented and ready for internal processing.
Follow up with customers and carriers on operational matters.
Assist with accessorial documentation, delivery receipts, rate confirmations, and other shipment records.
Update shipment statuses, appointments, and documentation in the transportation management system (TMS).
Monitor completed shipments to ensure required documents are uploaded and help correct incomplete or inaccurate shipment details.
Maintain customer and carrier information in the TMS.
Communicate with customers and carriers regarding shipment information and documentation.
Coordinate onboarding of new customers, carriers, and vendors.
Collect and maintain agreements, insurance certificates, contact information, and carrier compliance documents.
Track outstanding carrier documents and confirmations and maintain timely communication with customers, carriers, and vendors.
Maintain and organize electronic records and operational documentation.
Manage internal tracking tools and provide general day-to-day office support.
Help improve administrative workflow consistency and identify opportunities to simplify processes and reduce unnecessary administrative work.